Technical Support, Associate

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate etc. We need to parse the posting. First part: "About This Role" paragraph: describes team provides 24x7 support to C-level execs, tasks, technologies, support modes, other tasks. That's about the role. So we can have

About the role

then

with that prose. Next: "Responsibilities" heading then list of responsibilities. We need to capture each bullet. The text after "Responsibilities" is a long sentence with many items separated by periods? Actually it's: "Respond to user inquiries, email, or phone-generated support callsEscalate high-impact problems while maintaining responsibility.Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment.Understand and support in-house applications.Provide tech solutions and guidance to users at all levels.Build and install hardware in accordance with the lifecycle program.Manage inventory and assets.Assist with any other IT support elements when required.Assist with project delivery tasks as needed.Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users.Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Security, Windows, Network Operations, and others to maintain a high level of service.Participate in disaster recovery planning and testing.Write technical support documentation and share knowledge with the team.Occasional travel may be required, including travel support and high-risk travel. Must be comfortable with being on call and providing weekend support.Must be able to multitask and be familiar with multimedia platforms such as Cisco WebEx, Zoom, and Teams.Experience with aircraft and aviation hangar support is a plus. Experience With Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell/Mac/Apple hardware.Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and Board of Directors in the financial sector.Event support and sophisticated home networks.Proactive support, including tools such as Splunk and Control Up.Supporting a data privacy program, including knowledge of removing personal information from data brokers, monitoring the dark web, and managing password security through the use of password managers.Satellite communications, Star Link, and burner devices." We need to split into list items. Each sentence seems to be a responsibility. We'll create

• for each. After responsibilities, there is a block that seems like "Experience With ..." maybe part of responsibilities or qualifications? Actually after "Experience with aircraft and aviation hangar support is a plus." then "Experience With Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell/Mac/Apple hardware." then "Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and Board of Directors in the financial sector." etc. These look like qualifications or skills. We need to decide sections: Requirements, Qualifications, Skills. The posting doesn't have explicit headings for these; we need to infer based on content. The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when the posting has real, specific content for it. So we need to extract content that fits Requirements, Qualifications, Skills. We have a lot of experience/skill lists: "Experience with aircraft and aviation hangar support is a plus." "Experience With Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell/Mac/Apple hardware." "Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and Board of Directors in the financial sector." "Event support and sophisticated home networks." "Proactive support, including tools such as Splunk and Control Up." "Supporting a data privacy program, including knowledge of removing personal information from data brokers, monitoring the dark web, and managing password security through the use of password managers." "Satellite communications, Star Link, and burner devices." These could be qualifications or skills. Also earlier we had "Must be comfortable with being on call and providing weekend support." "Must be able to multitask and be familiar with multimedia platforms such as Cisco WebEx, Zoom, and Teams." Those could be requirements. We need to avoid duplication. Let's categorize: - Requirements: maybe mandatory items: Must be comfortable with being on call and providing weekend support. Must be able to multitask and be familiar with multimedia platforms such as Cisco WebEx, Zoom, and Teams. Also maybe "Experience with aircraft and aviation hangar support is a plus." is a plus (preferred) not required. Could be qualifications. - Qualifications: maybe education/experience? Not explicitly given. Could be "Experience With Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell/Mac/Apple hardware." That sounds like required experience. - Skills: maybe technical skills list: Active Directory, MDM, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, Dell/Mac/Apple hardware, etc. Also "Executive IT Support", "Event support", "Proactive support", "Data privacy program", "Satellite communications". Could be skills. But we need to avoid thin sections. Perhaps combine Qualifications and Skills into one? But instructions say we can have multiple sections if substantive. We'll try to make three sections: Requirements, Qualifications, Skills, each with substantive content. We must not invent or summarize away detail. Must preserve all substantive information. So we need to include each piece exactly as in posting, not paraphrase heavily. But we can format as list items. We must not include boilerplate like EEO, etc. At the end there is a lot of boilerplate about benefits, hybrid work model, guidance on AI use, About BlackRock, EEO, etc. We need to extract Benefits, Pay, Schedule from that. Benefits: There's a section "Our Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about." Also earlier: "Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits." So we have benefits: annual discretionary bonus, healthcare, leave benefits, retirement benefits, strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, Flexible Time Off (FTO). Some duplication. We'll combine unique items. Pay: "For New York, NY Only the salary range for this position is USD$110,000.00 - USD$140,000.00." Also mention pay-for-performance compensation philosophy. So we have salary range. Schedule: "Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities." So schedule: hybrid model, at least 4 days in office per week, 1 day remote. We must not include filler like "commensurate with experience". Not present. Now we need to output HTML fragment only. Let's structure:

  About the role

  ... (the about this role paragraph)

  Responsibilities

  • Respond to user inquiries, email, or phone-generated support calls
  • Escalate high-impact problems while maintaining responsibility
  • Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS
  • Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment
  • Understand and support in-house applications
  • Provide tech solutions and guidance to users at all levels
  • Build and install hardware in accordance with the lifecycle program
  • Manage inventory and assets
  • Assist with any other IT support elements when required
  • Assist with project delivery tasks as needed
  • Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software
  • Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Security, Windows, Network Operations, and others to maintain a high level of service
  • Participate in disaster recovery planning and testing
  • Write technical support documentation and share knowledge with the team
  • Occasional travel may be required, including travel support and high-risk travel
  • Must be comfortable with being on call and providing weekend support
  • Must be able to multitask and be familiar with multimedia platforms such as Cisco WebEx, Zoom, and Teams
  • Experience with aircraft and aviation hangar support is a plus
  • Experience with Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell/Mac/Apple hardware
  • Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and Board of Directors in the financial sector
  • Event support and sophisticated home networks
  • Proactive support, including tools such as Splunk and Control Up
  • Supporting a data privacy program, including knowledge of removing personal information from data brokers, monitoring the dark web, and managing password security through the use of password managers
  • Satellite communications, Star Link, and burner devices
  Now we need Requirements, Qualifications, Skills sections. However many of the items we just listed could be considered responsibilities; some are more like qualifications/skills. But we already used them in responsibilities. Might be duplication. The instructions: Preserve ALL substantive information; do NOT invent or summarize away detail. If we put them under responsibilities, we still preserve them. But we also need to possibly separate qualifications/skills. However we could decide that the posting does not have distinct sections for Requirements, Qualifications, Skills; it's all mixed. The instruction says include a section ONLY when the posting has real, specific content for it. If we cannot clearly separate, we might omit those sections to avoid thin or placeholder. But we have some content that could be considered requirements (must be comfortable with on call, must be able to multitask). Those