Technical Support Analyst I

About the role

BAE Systems Cyber Security Products (CSP) group is looking for a motivated junior IT professional to join our support engineering team in Reston, Virginia.

Responsibilities

• Provide pre- and post-sales support of BAE SYSTEMS CDS products.
• Generate technical documentation (e.g., Word, Excel, PowerPoint, and Visio) of proposed and as-built CDS implementations.
• Provide on-site as well as remote assistance to CSP customers on the implementation, management, and operation of BAE SYSTEMS CDS products.
• Work closely with the sales managers, support engineering, testing, and development teams.
• Apply critical thinking skills to discern technical security requirements delivered from non-technical and/or non-security focused professionals.

Requirements

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or similar.
• 4 years IT support in Linux/UNIX environments (technical certifications can be substituted for degree requirement).
• Problem solving and critical thinking skills.

Qualifications

Current Security Clearance preferred but not required.

Skills

N/A

Benefits

Employee benefits include health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. An employee assistance program, a legal plan, and other perks are also available. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Pay

Full-Time Salary Range: $63653 - $108210