Technical Support Analyst I

Responsibilities

• Support users of AAA Life applications desk side or remotely.
• Administer user accounts using Active Directory.
• Execute and monitor iSeries commands.
• Support remote computer support through WebEx and Teamviewer.
• Support of hardware and software, including but not limited to Outlook Email, Microsoft Operating Systems, Teams, Web Applications, and Multi-Factor Authentication.
• Identify and address user computer issues.
• Work under minimal supervision following established processes.
• Research complex issues; document steps taken with detailed description of the issue.
• Perform initial triage on production break/fix items and documents all pertinent data.
• Maintain a high level of knowledge and expertise relative to AAA Life and its products, systems, programs, and business processes.

Qualifications

• Must have or pursuing bachelor’s degree in computer science, Business Administration, or a related field or equivalent experience.
• Must be able to work on a later shift with little to no supervision during that time.
• Prioritize a highly motivated candidate that thrives working in a team environment.
• One to two years customer service experience in any field.

General Information

This is for a 12:30PM-9PM shift, Monday through Friday. Must be in the Livonia office a minimum of 3 days a week and more if needed. THIS POSTION IS NOT REMOTE!!!

Essential Job Functions

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Benefits

• Hybrid work environment that promotes work-life balance.
• Comprehensive medical, dental, and vision coverage starting from your first day.
• Employer 401k match and employer contribution to a pension plan.
• Generous PTO and paid parental leave to support your family needs.
• Variety of associate resource groups and community involvement initiatives.