Technical Support Analyst I

About the role

Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. Resolves technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

Responsibilities

• Expands analytical or technical skills in own work area.
• Maintains appropriate licenses, training and/or certifications, as needed.
• Applies experience and skills to complete assigned work within our area of expertise.
• Works within standard operating procedures and/or analytical methods.
• Works with a moderate degree of supervision.

Skills

• Functional Knowledge: Applies analytical and technical skills to perform a variety of activities.
• Business Expertise: Has good understanding of how the team integrates with others.
• Leadership: Has no supervisory responsibilities.
• Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures.
• Impact: Impacts the quality and quantity of own work.
• Interpersonal Skills: Uses communication skills and common courtesy to exchange information.

Pay

U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may apply in some locations to better reflect local market rates.

Benefits

Country-specific benefits are offered to support well-being and long-term career success. Click here to access benefits specific to your location.