Technical Support Analyst I

Location: Puyallup Tribal Health Authority, Tacoma, WA (On‑Site)

Primary Schedule: Full‑Time, Monday – Friday, 8:00 AM – 5:00 PM

Responsibilities

• Provide first‑level technical support by responding to Help Desk requests, documenting incidents, troubleshooting issues, and ensuring timely resolution or escalation.
• Install, configure, maintain, and support computer hardware, operating systems, office productivity software, and peripheral devices throughout the organization.
• Analyze, diagnose, and resolve hardware, software, network, and application issues to maintain system performance, reliability, and user productivity.
• Create, modify, and maintain user accounts, access permissions, and related system documentation across multiple business applications.
• Perform routine system maintenance, including software updates, security patches, computer imaging, deployments, and desktop refresh activities.
• Train and support end users on organizational software applications, hardware, and technology best practices to improve efficiency and user adoption.
• Maintain accurate technology documentation, including service desk records, hardware and software inventory, licensing, warranties, and monthly operational reports.
• Research emerging technologies, recommend system improvements, and provide administrative support to ensure efficient operation of the Information Technology department.

Requirements

• Associate’s degree in an IT‑related field and a minimum of two (2) years of experience in a computer‑related field, or four (4) years of experience in a computer‑related field.
• Minimum two (2) years of PC troubleshooting experience.
• Minimum two (2) years of end‑user support experience.
• Required certification: Microsoft Specialist certification in the current Windows OS or two (2) current CompTIA certifications.

Benefits

• Supportive environment that values a healthy work/life balance.
• Medical, dental, and vision premiums paid 100 % by PTHA for employees (coverage begins the first of the month following hire date).
• 13 annual vacation days and 13 annual sick leave days.
• 18+ paid holidays per year, including a birthday holiday.
• 401(k) with annual profit‑sharing contributions after one year of service.
• Life and AD&D insurance coverage.
• Student loan repayment assistance (PTHA is an approved loan repayment site for various student loan programs).
• Opportunities for professional development and training within a mission‑driven, accredited organization serving the Indigenous community.

Pay

Hiring Range: $27.45 – $31.57 per hour

Schedule

Full‑Time, Monday through Friday, 8:00 AM – 5:00 PM