Technical Support Analyst - Bilingual/French (Tu-Sa 5:00a-1:30p)

About the role

Imaginez travailler dans un endroit où l'innovation rencontre l'impact, et où chaque jour apporte de nouvelles occasions de révolutionner l'industrie pharmaceutique! Chez ScriptPro, vous ferez partie d'une équipe dynamique à la fine pointe de la technologie, créant des solutions qui font une réelle différence dans la vie des gens.

Responsibilities

• Respond to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy.
• Open service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries ranging from general "how to" questions to more advanced technical issues.
• Assist with customer support projects and/or research projects, as needed.

Requirements

• Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience.
• Proficient in written and verbal French communication.
• Basic Windows OS Knowledge (XP/7/10/11).
• Requires working knowledge of desktop and peripheral troubleshooting.
• Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times.
• Problem solving and analytical skills.
• Positive attitude, drive and tenacity.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Ability to multitask with varying priorities and attention to detail.

Qualifications

• Knowledge of ScriptPro systems.
• Experience in pharmacy.
• Remote Work Requirements: Must have high-speed reliable internet access with a hard-wired connection.
• Must have a distraction-free home office workspace.
• Willingness to participate in video virtual meetings (camera on).

Skills

• Bilingual (French).
• Technical support experience.

Benefits

Compensation and Benefits: The compensation range for this role has been established at $24.00 hourly or $50K annually. We also offer $2.50/hour in lieu of benefits for Canadian employees. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location.

Pay

The compensation range for this role has been established at $24.00 hourly or $50K annually.

Schedule

This is a remote work from home position regardless of location. There will be required 3 week onsite training at our headquarters in Mission, KS.