Technical Support Analyst

TEKsystems · Traverse City, MI · 2 wk ago

On-siteInformation Technology$16–$18/hrFull-time

This position is on-site in Traverse City and delivers customer-focused, personal, high-quality, accurate, and timely services utilizing multiple technologies and resources. The role is the first point of contact for end users seeking help with their technical devices.

Responsibilities

Provide technical support for printer installations, laptop/desktop computer deployment, and new device troubleshooting
Deliver excellent customer service as the first point of contact for technical issues

Skills

Customer service
Support
Troubleshooting
Technical support
Windows
Help desk

Schedule

Part-time on Tuesdays and Thursdays.

Pay

$16.00 - $18.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

Medical, dental, and vision
Critical illness, accident, and hospital insurance
401(k) retirement plan (pre-tax and Roth post-tax contributions available)
Life insurance (voluntary life and AD&D for employee and dependents)
Short- and long-term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation, or sick leave)

About the company

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions to take advantage of new opportunities. With a team of 80,000 professionals, TEKsystems serves over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. The company specializes in full-stack technology services, talent services, and real-world application, driving change through strategic thinking and hands-on collaboration.