Technical Support Analyst

Essential Functions

• Expanding knowledge of Account Management profession
• Developed business acumen skills and regularly applies to work
• In-depth customer knowledge to provide appropriate solutions to customer needs
• Applies analytical and interpretation skills to problems of diverse scope
• Works with multiple client data files, integrates customer files into RevSpring systems and solutions
• Gains proficiency in RevSpring’s evolving products and services
• Facilitates customer change requests and organic growth projects using project management principles
• Develops knowledge of customer industry and business principles
• Manages the operational success of a customer portfolio, guided by company objectives and customer priorities
• Owns operational deliverables and outcomes for customers
• Provides exemplary customer service that promotes customer retention and growth

Minimum Requirements

• Specific Job Skills: General computer knowledge, MS Office experience, Ability to maintain technical expertise and aptitude with web-based applications, Strong interpersonal skills, Demonstrated ability to manage multiple accounts, tasks, priorities, and deadlines, Excellent judgment and discretion, Organized and detail-oriented, Must be able to work independently with self-motivation and enthusiasm, Recognize problems, identify possible causes and resolve issues, Team player with a “can do” attitude that can work in a fast-paced, ever-changing environment

Education

• Bachelor’s Degree or equivalent work experience
• Experience 2+ years in a related customer service role
• Knowledge of data helpful
• Experience in the Financial Services or Healthcare Revenue Cycle Management industries helpful

Supervision

N/A

Certifications

N/A

Language Skills

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
• Ability to write reports, business correspondence and procedure manuals
• Ability to effectively present information and respond to questions from a variety of both internal and external sources

Physical Capabilities

• Sit
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Talk or hear
• Occasionally lift and/or move up to 10 pounds

Note

This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time.