Technical Support Analyst

Remote position based in the United States with a schedule of Monday to Friday from 11 am to 8 pm EST, 10 am to 7 pm CST, or 9 am to 6 pm MST. Some weekend overtime may be required, including a rotating on-call schedule.

About the role

The Technical Support Analyst (TSA) is a developmental-level position within the Support organization, primarily responsible for assisting CSC Corptax® customers with inquiries related to server and workstation installation and maintenance of Corptax products. This role combines high-level knowledge of Corptax products with technical expertise in Microsoft enterprise systems and related technologies to validate customer installations and triage technical questions.

The TSA responds to customer inquiries across all support channels—online case, phone, email, chat, etc.—and may require occasional overtime, including weekends, based on customer filing trends and needs. Travel is not typically required.

Responsibilities

• Provide technical case support (all channels) for Corptax customers and internal teams using current support tools.
• Understand customer needs and deliver personalized support based on areas of specialization and expertise.
• Respond to and resolve intermediate-level customer inquiries while maintaining moderate case closure rates.
• Collaborate with team members in a fast-paced environment, making sound decisions with moderate supervision.
• Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions.
• Review and maintain the knowledge base to ensure high-quality digital support resources.
• Develop proficiency in Corptax products from a technical perspective.
• Perform release testing of customer scenarios before and after new Corptax product releases, including triage and identifying software enhancements.
• Assist on various projects as assigned and experiment with internal efficiency solutions.
• Demonstrate ethical conduct and promote a culture of cooperation, collaboration, and connection within the support team and across CSC business units.

Requirements

• 3-4 years of relevant software support experience, ideally in Microsoft systems such as Windows Server, IIS, SQL Server, and SharePoint.
• Exposure to automation, packaging, and monitoring tools such as Ansible, PowerAutomate, SailPoint, Elastic, SSCM, Microsoft Intune, and APIs.
• Bachelor’s degree in a technology field preferred or equivalent relevant experience.
• High standards of customer service, honesty, and integrity.
• Proficiency with Microsoft products and the ability to quickly learn Corptax technologies.
• Strong problem-solving skills and the ability to document case information accurately and completely.
• Excellent written and verbal communication skills, along with strong interpersonal abilities.
• Self-motivated with a drive for continuous improvement and the ability to work independently or as part of a team.
• Moderate conflict resolution and negotiation skills to ensure positive customer experiences.

This role is not eligible for employment visa sponsorship (e.g., H-1B, TN, E-3) now or in the future.

Pay

A reasonable estimate of the current salary range for this position is $59,884.28 to $76,628.71, depending on factors such as job location and individual knowledge and experience.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide, with offices and capabilities in over 140 jurisdictions and more than 8,000 colleagues. CSC is committed to creating a diverse and growth-oriented environment where everyone is valued, offering global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.

We support colleagues with disabilities to ensure they have the resources needed to thrive. CSC is a leading provider of business administration and compliance solutions, recognized as a top workplace with awards such as Top Workplace USA and Great Places to Work India. Most positions are filled through internal moves and employee referrals, and we offer hybrid or remote work schedules where business needs allow.