Technical Support analyst

About the role

The candidate will be required to work onsite daily Monday through Friday from 8:00 AM to 5:00 PM, with no exceptions. The contract is set to be extended annually beyond June 30, 2026, likely for 6-12+ months.

Responsibilities

• Work with end users within the assigned district
• Collaborate with field staff to innovate with technology and support of devices
• Utilize extensive skills in Microsoft Desktop products such as Windows, SharePoint, MS Office Suite (online), and MS Teams
• Manage and administer desktop and laptop computers as well as wireless devices
• Communicate effectively verbally and in writing with individuals and groups
• Experience working with help request tracking and reporting tools
• Show strong customer service skills with a customer-first attitude
• Provide agency-specific end user support throughout Salem District VDOT
• Troubleshoot hardware and software issues
• Communicate resolution to customer concerns in a timely manner

Requirements

• MUST possess a valid driver's license and have a clear driving history - will drive state vehicle

Qualifications

• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams
• Ability to troubleshoot tools and manage and administer desktop and laptop computers as well as wireless devices
• Strong Customer Service skills that include a customer first attitude

Skills

• Microsoft Desktop products (Windows, SharePoint, MS Office Suite (online), MS Teams)
• Desktop and laptop computer management
• Wireless device management
• Customer service skills

Benefits

• ONSITE daily M-F 8-5pm, NO exceptions

Pay

N/A

Schedule

ONSITE daily M-F 8-5pm, NO exceptions

Benefits

N/A