Technical Support Analyst

About Us

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years of experience, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. Headquartered in Commerce, California, FDH operates across the Americas, EMEA, and APAC, with locations in 14 countries, over 1,500 employees, and more than 650,000 square feet of inventory space. Named a Best Places to Work in Aviation in 2024, FDH invests in driven, diverse, and experienced professionals who are naturally curious, courageous, and motivated.

Our Values

• Service First: We act with agility and intelligence to solve our partner’s most pressing needs, safeguarding trusted relationships through clear communication and follow-through.
• Respectful: We behave with dignity, fairness, and acceptance, prioritizing empathy, humility, and connection to our collective community.
• Amplifiers: We invest in driven professionals, businesses, and partners, fueling entrepreneurial spirit through autonomy, authority, and a clear mission.
• Open-Minded: We communicate with intention, curiosity, and diversity of thought, challenging the status quo and innovating together.
• Accountable: We own responsibility for our outcomes, set expectations, embrace critique, and empower employees to take immediate action on challenges.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA)
• 401k matching
• Wellness programs
• Training, mentorship, and career development opportunities

Responsibilities

• Provide on-site IT support to local user base
• Assist with project(s) and ensure completion within time and budget
• Manage multiple and changing priorities daily
• Coordinate with third parties to troubleshoot issues
• Provide exceptional service using technical skills and build on this skill set
• Offer technical assistance and guidance to business partners, collaborating with internal experts and vendors to deliver optimal solutions
• Configure, install, monitor, and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and provide support to others in accomplishing their tasks
• Perform other duties as assigned

Requirements

• Bachelor’s degree in computer science, information systems, or equivalent real-world work experience
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
• Strong customer service attitude and demeanor
• Solid communication skills
• Organized with efficient time management skills
• Strong attention to detail
• Ability to work interdepartmentally
• Critical thinking and problem-solving capabilities

Skills

• Proficient in Microsoft O365 Suite
• Call Center Unity (desired)
• Desktop and Laptop security encryption for Mac and PC
• Active Directory Management
• Knowledge and experience of VOIP
• Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support)

Special Requirements

U.S. Citizen, U.S. Permanent Resident (Green Card holder), or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required. This position requires access to information subject to the International Traffic Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Applicants will be asked to provide documentation verifying U.S. person status under ITAR/EAR, including U.S. citizenship, lawful permanent residency, or protected individual status (refugee/asylee). Some positions may require current U.S. Citizenship due to contract requirements.