Technical Support Analyst

Elliott Davis · Greenville, SC · Yesterday

Full-time

About the role

Elliott Davis pairs forward‑thinking tax, assurance and consulting services with an industry‑leading workplace culture. With nine offices in fast‑growing U.S. cities, the firm emphasizes inclusivity, collaboration, and collective growth while delivering exceptional service to people, customers, and communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm. The Technical Support Analyst provides desktop support and limited desktop administration for the firm’s in‑house, contract, and remote employees. The role involves identifying, escalating, and resolving technical issues, delivering projects, testing software/hardware, providing training, and supporting product documentation. It is suited for an entry‑level technology professional with moderate experience, a positive attitude, and a strong interest in technology, offering world‑class support in a fast‑paced environment.

Responsibilities

Maintaining, repairing, and troubleshooting desktop hardware and software packages, as well as mobile desktop hardware and software packages, including devices such as Android and iPhone
Loading workstations for new hires, including desk and office setup with required hardware
Creating documentation such as guides for end‑users that describe steps for operating various hardware and software platforms
Helping maintain the firm's internal IT ticketing system, ensuring ticket issues are resolved efficiently and in a timely manner
Working closely with various firm members to answer technical inquiries, debug issues, and make recommendations
Assisting with troubleshooting and resolution of trouble tickets across the firm footprint, including phone support, remote support, and onsite support
Documenting procedures and best practices when necessary

Requirements

Bachelor’s degree strongly preferred
Periodic travel is required for projects, training, office relocations, office visits, or to assist other Support Analysts
This is a full‑time in‑office role with the ability to work remotely on a limited basis after training
1‑2 years’ professional experience working in IT, tech‑support, or a related field
Previous customer service experience strongly preferred
Familiarity with technical concepts, practices, and procedures including Active Directory, workstation imaging, and Microsoft System Center
Proactive nature and ability to rely on experience and judgement to plan and accomplish goals
Excellent written, communication, and social skills
Ability to work both independently and collaboratively with a team
Strong analytical and critical‑thinking skills; ability to develop creative solutions
Ability to occasionally lift up to 50 pounds

Benefits

Generous time away and paid firm holidays, including the week between Christmas and New Year’s
Flexible work schedules
16 weeks of paid maternity and adoption leave
8 weeks of paid parental leave
4 weeks of paid caregiver leave (once eligible)
First‑class health and wellness benefits, including wellness coaching and mental health counseling
One‑on‑one professional coaching
Leadership and career development programs
Access to Beyond: a one‑of‑a‑kind program with experiences that help you expand your life, personally and professionally

Schedule