Technical Supervisor

Job Summary

In this role, you will directly lead, coach and develop the Press Technician team to drive world-class technical execution across molding, trimming and vision inspection processes. This position reports through Process Engineering and partners closely with Operations, Quality, Maintenance and Process Engineering to improve yield, reduce scrap, improve quality and increase equipment utilization.

Essential Duties And Responsibilities

• Directly supervise, coach and develop Press Technicians across assigned shifts.
• Build and sustain a structured Press Technician training program focused on mold handling, line clearance, troubleshooting, quality at the source, yield improvement and equipment utilization.
• Ensure Press Technicians are trained and qualified to uninstall molds, install molds, line clear presses, clean molds and perform mold vacuum sing.
• Ensure Press Technicians are trained and qualified to remove trim dies, install trim dies, line clear trimming equipment and troubleshoot trimming-related issues.
• Ensure Press Technicians are trained and qualified to line clear vision machines and support first-level vision-related troubleshooting.
• Establish clear expectations for rapid response to press, mold, trim and vision issues impacting yield, quality, scrap or utilization.
• Ensure Press Technicians follow standard troubleshooting steps and escalation criteria before escalating to Process Technicians, Process Engineering, Maintenance or Quality.
• Lead daily technical follow-up on repeat scrap, yield loss, quality defects, downtime and equipment utilization losses.
• Use structured problem-solving methods such as Lean, Six Sigma, 8D, Kepner-Tregoe, 5 Why or similar methods to develop technician capability and eliminate repeat issues.
• Ensure Press Technicians can identify symptoms, gather facts, determine probable causes, take approved corrective action and escalate with clear information.
• Develop and maintain Press Technician standard work, troubleshooting checklists, escalation criteria, line clearance expectations, training materials and qualification records.
• Partner with Operations to align technical support with production priorities while maintaining ownership of Press Technician performance, training and technical standards.
• Perform other duties as assigned based on business needs.

Additional Responsibilities

• Partner with Process Engineering to ensure Press Technician work aligns with approved process standards, validated parameters and troubleshooting expectations.
• Partner with Quality when issues may impact product quality, line clearance, documentation, disposition or compliance.
• Partner with Maintenance when issues require equipment repair, reliability support or troubleshooting beyond Press Technician scope.
• Verify Press Technician qualification through hands-on demonstration of capability, not classroom training alone.
• Monitor Press Technician performance, attendance, training progress, technical capability and adherence to safety, quality, GMP and documentation requirements.
• Promote a culture of urgency, ownership, technical discipline, teamwork, continuous improvement and shared business results.

Education

• Bachelor’s degree required; Engineering degree strongly preferred.
• Equivalent Bachelor’s degree in Business, Operations, Supply Chain, Manufacturing, Technical Operations or a related field may be considered.

Experience

• Minimum 5 years experience in a similar position within the manufacturing industry required.
• Experience in Project management preferred.

Knowledge, Skills And Abilities

• Working knowledge of molding press operations, mold installation, mold removal, mold cleaning, vacuum sing, line clearance and process troubleshooting.
• Working knowledge of trimming equipment, trim die installation/removal, trimming defects and trimming process troubleshooting.
• Working knowledge of vision inspection line clearance and first-level troubleshooting.
• Understanding of how Press Technician performance impacts yield, scrap, quality, downtime and equipment utilization.
• Ability to build a world-class technical training and qualification program for Press Technicians.
• Strong capability in structured problem solving, root cause analysis and data-based decision making.
• Knowledge of Lean, Six Sigma, 8D, Kepner-Tregoe, 5 Why or similar systematic problem-solving methodology preferred.
• Ability to distinguish between process, equipment, tooling, material, operator, maintenance and quality-related issues.
• Ability to coach technicians through technical issues without creating dependency or bypassing escalation standards.
• Ability to partner effectively with Operations, Process Engineering, Quality and Maintenance.
• Strong leadership, communication, accountability, follow-up and conflict-resolution skills.
• Ability to set clear expectations, hold standards and develop technical talent.
• Demonstrates urgency, ownership, sound judgment and disciplined execution.

License and Certifications

• Making a Manufacturing\Six Sigma Green Belt Certification within 1 Year required.

Physical Requirements

• Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.

Position Details

• Travel Requirements: 20%
• Physical Environment: Professional office environment.
• Work Hours: May stand or sit for extended periods of time.

Company Information

• West is an equal opportunity employer and we value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
• If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.
• Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.