Technical Specialist VII

About the role

This position reports through the Program & Technical Services (P&TS) department, which oversees program and process controls, standards, utility coordination, underground asset management, hydraulic modeling, and overall GIS data and analysis. The role will serve as a technical lead for GIS analytics and development for all utilities and oversee the day-to-day responsibilities of the GIS Analyst team. This is a lead technician or supervisory role that provides leadership and oversight for GIS analytics, development, and statistical analysis activities, solves technical problems, and offers consultation and training. The position directs efforts of other technicians, manages multiple projects of medium to high complexity, and engages with consultants, other Citizens departments, and external agencies. Supervisory responsibilities may be required.

Responsibilities

• Provides guidance and direction to larger assigned tasks.
• Maintains, updates, and develops ESRI and enterprise GIS standards.
• Provides technical guidance regarding projects or disciplines; promotes quality and reviews design inputs to ensure consistency.
• Ensures deliverables comply with codes and standards.
• May participate in and lead process improvement activities.
• Responsible for drawing control and records.
• Demonstrates personal accuracy and drives continual improvement and change management efforts.
• Develops GIS data concepts and deliverables; makes decisions regarding deliverables and input interpretation.
• Capable of handling difficult technical assignments and providing technical guidance; may review deliverables of others.
• May monitor production to assure consistency, budget, and schedule of deliverables.
• May participate in start-up activities associated with a specialized area of expertise.
• Coordinates with other GIS team personnel to review and exchange project information necessary for development.
• May support field activities; communicates project design requirements, progress, and schedules.
• Identifies key client interests and drivers on projects, communicates to the project team, and develops approaches to accommodate these concerns.
• May offer other services to the client and provides support to business development or pursuit activities.
• Provides direction to approximately 3 to 5 people; oversees performance management, career planning, recognition, development, compensation management, disciplinary actions, employee relations, and workforce planning.
• Manages internal and external staff providing GIS analytical services.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalency Certificate.
• 12 years of related experience or 10 years of Citizens experience.
• Valid driver’s license in the United States, or alternate approved by management. State of Indiana driver’s license required within 30 days of first day of employment.
• Must have a safe driving record including no history of serious traffic violations, accidents, suspensions/revocations, or DUI/DWI convictions within the last three years.

Qualifications

• Bachelor’s Degree in Geographic Information Science or a related technical degree.
• Practical experience in utilizing ESRI software products, such as ArcGIS Pro, Portal, Field Maps, and Experience Builder.
• Proficiency in computer software in a Windows environment, Microsoft Office applications, Power BI, and Oracle databases.
• Ability to work in office and field environments.
• Detailed understanding of utility systems and other infrastructure projects at Citizens.
• Demonstrated ability to work effectively and cooperatively with others as well as work with minimal direction or supervision.
• Strong analytical, problem-solving, and organizational skills.
• Demonstrated ability to prioritize project tasks and assist in managing a project team.

Benefits

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short-Term Incentive Plan (STIP)
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays

Minimum Salary: $96,000 (Grade 11)