Technical Specialist

Location: Fairport, NY 14450 (Technology Services – 11 Linden Park). Term: 12‑month, full‑time. Start: As soon as possible. Salary: $26.00–$32.50 per hour (actual salary dependent on education, experience, and contract).

About the role

This is a technical position responsible for developing standards for computer products utilized by a department. The employee reports directly to and works under the general supervision of a senior‑level employee with leeway allowed for the exercise of independent judgment. Performs related duties as required.

Responsibilities

• Tenant, Infrastructure, and Identity Management
  • Microsoft 365, Google Workspace, and cloud tenant administration
  • Cloud, hybrid, and on‑premises identity, authentication, and access management
  • Cloud, hybrid, and on‑premises infrastructure and platform service support
  • Development and maintenance of Infrastructure as Code (IaC), automation, and CI/CD solutions
  • System support of cloud, hybrid, and on‑premises environments
• Email and Modern Communication Services
  • Design, implementation, and troubleshooting of messaging, email routing, and collaboration services
  • Support of email security and authentication technologies, including SPF, DKIM, and DMARC
• Security and Data Lifecycle Management
  • Cybersecurity, data protection, backup, retention, archiving, and eDiscovery solutions
  • Evaluation of cybersecurity posture and maturation through risk assessments and alignment with frameworks such as NIST CSF 2.0
• Customer Service and Documentation
  • Technical project facilitation, solution design, implementation, and operational support
  • Customer support and communication with component school districts
  • Troubleshooting of infrastructure, identity, security, networking, and cloud services
  • Evaluation of emerging technologies and technical gaps, contributing to modernization, automation, and digital transformation initiatives
  • Development and delivery of technical training, documentation, and knowledge transfer

Requirements

• Thorough knowledge of existing computer hardware, software, and networking product technology
• Ability to detect and resolve technical problems
• Ability to conduct training seminars and demonstrate computer systems in a manner understandable to a variety of audiences
• Ability to communicate effectively verbally and in writing
• Ability to work as a team member
• Ability to establish priorities and coordinate several different activities
• Ability to make decisions
• Ability to establish and maintain effective professional relationships; tact; good judgment; initiative
• Physical condition commensurate with the demands of the position (with or without reasonable accommodation)

Qualifications

Civil Service eligibility as a Technical Specialist. Must meet one of the following:

• Bachelor’s degree from a regionally accredited or NYS‑registered four‑year college/university plus one (1) year full‑time (or part‑time equivalent) experience evaluating, recommending, installing, and utilizing commercial software packages, networking products, and common hardware devices; OR
• Associate’s degree from a regionally accredited or NYS‑registered two‑year college/university plus three (3) years of the experience described above; OR
• Five (5) years of the experience described above; OR
• Any equivalent combination of training and experience within the limits of the above options.

High school diploma or equivalency diploma is required for all options.

Pay

$26.00–$32.50 per hour (actual salary dependent on education, experience, and contract).

Schedule

12‑month, full‑time position.