Technical Specialist
About the role
Our Technical Specialist is critical to the overall success of Conga and our customers. You’ll troubleshoot technical issues with customers, gather requirements, support with product configuration, demo our products, create knowledge base articles, and maintain accurate information in internal applications. You’ll be a keen problem solver and customer service champion that will allow our customers to successfully troubleshoot technical issues to resolution while simultaneously delivering an amazing customer experience.
Our Technical Specialists are the core of our customer-facing technical support organization. You’ll represent Conga when our customers need us most and are one of Conga’s most important brand representatives. You won’t just simply fix problems; you’ll provide consultative guidance to our customers in best practices and help our customers better use our products.
Responsibilities
- Troubleshoot technical issues with customers
- Gather requirements and support product configuration
- Demonstrate Conga products
- Create knowledge base articles
- Maintain accurate information in internal applications
- Provide consultative guidance on best practices
Requirements
- Experience in a support or customer-facing role, ideally supporting a technology and/or SaaS product
- Ability to investigate technical issues, prioritize, and escalate as needed
- Passion for problem solving with proven analytical and logical thinking
- Confidence and clarity in customer interactions, including managing key relationships and leading demos
Qualifications
- Experience as a Salesforce Admin or developer is a plus
Skills
- Deep love of problem solving and creative, outside-the-box thinking
- Curiosity and eagerness to learn new technologies
- Ability to communicate complex ideas to audiences of varying technical knowledge
- Consultative approach to maximize customer use of Conga products
Pay
U.S. Base Salary Range: $46,480—$69,720 USD
In addition to base salary, compensation includes a variable incentive pay component and a full range of benefits including medical and dental insurance.