Technical Specialist - Networking

About the role

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Global Network Engineering & Operations (GNEO) organization is responsible for the architecture, engineering, and operational integrity of the enterprise’s global telecommunications and network infrastructure. GNEO’s mission is to design, deliver, and operate scalable, resilient, and secure network solutions that support business capabilities across all regions and lines of business.

This role operates, implements, and designs network systems, evaluates evolving telecom/network technologies, and serves as a consultative interface to Business Units for new initiatives. The specialist will help mature the organization as a NetDevOps team utilizing automation and Infrastructure-as-Code (IaC), collaborating with outsourced suppliers and vendors to ensure designs align with business needs and established standards.

Responsibilities

• Provide hands-on support for Wi-Fi, Cellular, GPON, IoT, and radio upgrades, installations, and operations
• Provide onsite consultation to customers and ensure 24x7 operational support of multiple wireless networks to maintain SLAs and high standards
• Provide operational design input into new wireless deployments
• Collaborate with other network engineering teams and service suppliers to provide wireless solutions
• Conduct wireless RF surveys (Ekahau) and identify RF issues such as RF interference, SNR, and co-channel interference
• Interface with internal and external teams to understand issues and recommend wireless solutions
• Perform and interpret survey results and draw conclusions for in-depth troubleshooting
• Perform fiber-optic tracing and patching
• Coordinate and validate network changes
• Support telecom wireless networks and participate in on-call rotation
• Provide oversight to cellular and radio project deployments
• Provide level 2 support to triage network connectivity issues during outages and escalations, including hands-on support, device testing, RF site surveys, advanced network troubleshooting, and fiber-optic testing
• Troubleshoot complex network issues across layers 1–7, driving root cause analysis (RCA) and corrective actions
• Use and contribute to development of automation and network management tools to improve reliability and operational efficiency
• Ensure adherence to security standards, segmentation policies, and compliance requirements
• Support Wireless, VoIP, and Video Conferencing services integration within a multi-platform environment

Requirements

• 3+ years progressive experience in LAN design, configuration, implementation, and troubleshooting; project coordination experience preferred
• Exposure to GPON networking and IoT technologies
• Strong ability to communicate complex technical concepts to non-technical audiences and stakeholders
• Proven track record collaborating with cross-functional technical and managerial teams to resolve complex problems
• Customer-focused mindset with strong ownership and follow-through
• Strong knowledge/experience in wide and local area network design, configuration, installation, evaluation, and problem resolution
• Working knowledge of LAN environments, including hardware, software, and cabling for Ethernet; experience with platforms such as Cisco Nexus/ASR
• Experience interfacing network services with Wireless, VoIP, and Video Conferencing in a multi-platform environment
• Demonstrated ability to coordinate and deliver projects (plans/schedules, implementation, quality gates) in a timely and cost-effective manner
• Strong knowledge of network security and firewalls
• Solid understanding of fiber-based networks
• Advanced user of Microsoft Office Suite
• 5 years of professional experience in a computer-related department

Preferred Qualifications

• Knowledge of wireless design (site surveys, RF planning, controllers) and performance tuning
• Cisco CCNA certification

Qualifications

Bachelor's degree in a technical-related field, appropriate certifications, or equivalent work experience.

Pay

The hiring range for this position in Orlando, FL is $84,800 to $113,600 per year. The base pay offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.