Technical Solutions Manager - US Remote

Locations: US Remote and may consider some locations in EMEA

About the team

Workplace Resources (WPR) oversees Cisco’s internal real estate portfolio and global facility services. As part of the WPR Data, AI & Technology Enablement (DATE) team, you will serve as a technical subject matter expert, bridging the demands of real estate portfolio management with technical solution support and AI integration. You will collaborate across IT, real estate, and AI teams to drive innovation, operational efficiency, and sustainability.

About the role

We are seeking a Technical Solutions Manager to serve as a critical liaison between IT and business stakeholders. In this individual contributor role, you will bridge the gap between complex technical requirements and business objectives. While this is not a hands-on developer position, you must possess a strong grasp of IT infrastructure and application concepts to guide projects and influence cross-functional teams.

Responsibilities

• Strategic Leadership: Partner with business leaders, IT, and vendors to align technology initiatives with business goals and influence strategic decisions.
• Technical Program Management: Lead the planning, execution, and governance of enterprise applications, ensuring quality delivery, risk management, and stakeholder alignment.
• Enterprise Solutions & Automation: Oversee integration solutions (Oracle PL/SQL, Informatica, SFTP) and automate operations using PowerShell 7 (Exchange) to ensure system reliability and scalability.
• Application & Security Leadership: Guide software development best practices, lifecycle management, and performance optimization. Partner with Security & Trust teams to implement Secure SDLC, governance, and vulnerability remediation.
• AI & Innovation: Design and support AI-driven solutions (ML, NLP, Generative AI), contributing to AI architecture, model deployment, and governance.
• Stakeholder Communication: Translate complex technical concepts into business-focused recommendations, executive presentations, and solution proposals.
• Technical Foundation: Leverage enterprise networking (TCP/IP, DNS, Load Balancing), authentication (SSO), and collaboration tools (GitHub, Jira) to support enterprise applications.

Requirements

• 3–5 years in Technical Solution/Program Management or related leadership roles, with a proven track record of leading cross-functional initiatives.
• Proficiency in Oracle PL/SQL, Informatica, PowerShell 7, and enterprise automation.
• Strong understanding of SDLC, GitHub, Jira, SSO, and enterprise IT architecture (APIs, Cloud, RESTful services).
• Foundational understanding of ML, NLP, Generative AI, and AI architecture/governance.
• Exceptional analytical and problem-solving skills with the ability to influence cross-functional teams and communicate effectively with executive leadership.

Preferred Qualifications

• Experience with Corporate Real Estate (CRE) platforms (lease administration, space utilization, capacity planning).
• Familiarity with Agile, Scrum, Kanban, and Waterfall methodologies.
• Experience with Azure/AWS, CI/CD pipelines, and Infrastructure as Code (IaC).
• Certifications: PMP, PMI-ACP, CSM/PSM, or relevant Cloud/AI certifications.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position is $108,200.00 to $137,200.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges for specific locations:

• New York City Metro Area: $126,700.00 - $188,400.00
• Non-Metro New York State & Washington State: $114,800.00 - $166,900.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Restricted stock units (RSUs) with vesting periods
• Paid time off:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • Paid year-end holiday shutdown
  • 4 paid days off for personal wellness
  • Non-exempt employees: 16 days of paid vacation time per full calendar year, accrued at 4.92 hours per pay period
  • Exempt employees: Flexible vacation time off with no defined limit (subject to business limitations)
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward
  • Additional paid time away for critical or emergency family issues
  • Optional 10 paid days per full calendar year to volunteer
• Annual bonuses for non-sales roles (subject to Cisco’s policies)
• For sales roles: Performance-based incentive pay split between quota and non-quota components