Technical Solutions Manager

About the role

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.

Responsibilities

• Ownership of technical customer relationships to ensure successful adoption and customer satisfaction.
• Collaborate with customers and partners to define technical requirements that meet the customer's needs for AI/ML.
• Drive end-to-end program execution, overseeing planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes.
• Engage with stakeholders/influence product strategy: gather, document, and communicate program requirements to ensure clarity, feasibility, and alignment with critical objectives. Share customer feedback with Product Management and Engineering, influencing product direction.
• Foster collaboration: facilitate effective communication among various teams, including engineering, product management, operations, support, and sales.
• Build strong relationships: establish and maintain strong relationships with stakeholders to align program objectives and secure necessary resources and support.
• Proactively manage risks: identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders to drive resolutions and minimize impact.
• Measure success: define and track key performance indicators (KPIs) and metrics to measure program success and effectiveness.
• Drive improvements: identify and address inefficiencies to enhance operational speed and quality outcomes.

Qualifications

• B.S. in Computer Science or a related technical discipline, or equivalent experience.
• 5+ years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications.
• Strong communication skills through both long-form documents and short-form/asynchronous communications with internal and external stakeholders.
• Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.
• Experience with multiple staples of leadership, with the ability to work in a bottom-up leadership-style organization that focuses on enablement, communication, organization, and inspiration over task management.
• Demonstrated experience with proactive self-management, with examples of recognizing when to seek help and is willing to ask for it in a timely manner within a safe environment.
• Experience with client management within a cloud infrastructure landscape, ideally with an understanding of the fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing.