Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to resolve issues
- Occasionally travel to customer locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare systems and Epic’s software
- Strong problem-solving skills
- Excellent communication and collaboration abilities
Skills
- Software development and troubleshooting skills
- Ability to work independently and as part of a team
- Attention to detail
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Restaurant-quality meals at no cost
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
Full-time position.
Benefits
- Healthcare coverage
- Retirement savings plan
- Paid time off
Company Culture
We offer a unique campus environment designed to enhance productivity and creativity, with a focus on wellness and community. Staff have participated in various global experiences, such as kayaking in Patagonia, attending concerts, building libraries, and running marathons.
Equal Opportunity Employer
Epic is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential for delivering high-quality care to all patients.