Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose problems and implement solutions
• Collaborate with customer counterparts to ensure successful project outcomes
• Occasional travel to customer locations may be required

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare systems and Epic’s software
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team

Skills

• Software development and troubleshooting skills
• Experience with healthcare IT systems
• Strong organizational and time management skills
• Ability to work in a fast-paced environment

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses based on performance
• Stock grants to align with company and customer success
• Four-week sabbatical after five years
• Flexible work arrangements and remote work options

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position with flexible work arrangements available.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Stock grants
• Four-week sabbatical

Location

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.