Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose and resolve technical issues
- Identify and implement solutions to improve patient care and operational efficiency
- Collaborate with cross-functional teams including IT, clinical staff, and customers
- Travel occasionally to customer locations as needed
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Strong analytical and problem-solving skills
- Experience working with complex software systems
- Excellent communication and collaboration skills
- Ability to work independently and as part of a team
Skills
- Software development and troubleshooting
- Healthcare industry knowledge
- Customer service and support skills
- Project management and organizational skills
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Flexible meal options
Pay
Compensation is competitive and commensurate with experience.
Schedule
The schedule is flexible and can vary based on project needs.
Benefits
- Health insurance
- Retirement savings plan
- Employee assistance program
- Professional development opportunities
Company Culture
- Unique campus design to enhance productivity
- Restaurant-quality meals at a low cost
- Opportunities for sabbaticals
- Team-building activities and events
Equal Opportunity Employer
Epic is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to delivering high-quality care for all patients.