Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and resolve technical issues impacting patient care
- Collaborate with cross-functional teams to implement solutions
- Travel occasionally to customer locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Strong analytical and problem-solving skills
- Experience working with complex software systems
- Excellent communication and collaboration skills
- Ability to work independently and as part of a team
Skills
- Technical proficiency with relevant software tools
- Strong understanding of healthcare IT and Epic’s platform
- Effective project management and organizational skills
- Ability to work in a fast-paced, dynamic environment
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Flexible work arrangements
Pay
Commensurate with experience
Schedule
Varies based on project needs
Benefits
- Health insurance
- Retail-quality meals at no cost
- Library-building trip in Tanzania
- Marathon-running trip in Antarctica
Company Culture
Epic offers a unique campus designed to enhance productivity and creativity. Meals are restaurant-quality but affordable, and staff have participated in various global adventures.
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. Diversity, equity, and inclusion are integral to our principles.