Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose issues and implement solutions, often across multiple locations and stakeholders
- Collaborate with customer counterparts to ensure successful problem resolution
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
Qualifications
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Skills
- Strong problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
Pay
Commensurate with experience
Schedule
Varies based on project needs
Benefits
- Health insurance
- Retail-quality meals at no cost
- Library-building trip in Tanzania
- Marathon-running trip in Antarctica
Company Culture
Epic offers a unique campus designed to enhance productivity and creativity, with a focus on wellness and community. Staff have participated in various global activities, including kayaking in Patagonia, attending concerts, and building libraries.
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. Our principles emphasize the importance of diversity, equity, and inclusion in delivering high-quality care to all patients.