Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems
- Diagnose problems and implement solutions
- Collaborate with customer counterparts
- Manage implementation across multiple physical locations and stakeholders
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Skills
- Strong problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
Benefits
- Comprehensive benefits package
- Merit-based compensation reflecting the impact of your work
- Annual raises and bonuses
- Stock grants
- Sabbatical after five years
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
Hours are flexible to accommodate your needs and the demands of the role.
Benefits
- Healthcare benefits
- Retirement savings plan
- Employee assistance program
- Flexible spending accounts
- Life insurance
- Disability insurance
- Short-term and long-term disability coverage
- Accidental death and dismemberment insurance
- Dependent care assistance
- Family and medical leave
- Parental leave
- Maternity and paternity leave
- Personal days
- Volunteer time off
- Wellness programs
- On-site fitness center
- On-site cafeteria with restaurant-quality meals
Company Culture
- Unique campus design to enhance productivity
- Restaurant-quality meals at a low cost
- Kayaking, attending concerts, building libraries, and running marathons as sabbaticals
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. Diversity, equity, and inclusion are integral to our principles and practices.