Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose and resolve technical issues affecting patient care
• Collaborate with cross-functional teams to implement solutions
• Travel occasionally to customer locations as needed

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare IT systems and processes
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Healthcare that is global, with opportunities to build the best ideas from around the world into Epic software

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Full-time position.