Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose problems and implement solutions
• Collaborate with customer counterparts to ensure successful project outcomes
• Occasional travel to customer locations may be required

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• Cover letter addressing how your background and experiences align with the requirements and responsibilities of the role

Skills

• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team
• Experience with Epic’s software and healthcare industry

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses based on performance
• Stock grants to align with the success of Epic and our customers
• Four-week sabbatical after five years of employment
• Flexible work environment with restaurant-quality meals

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Full-time position.

Benefits

• Health insurance
• Retail-quality meals
• Stock grants
• Four-week sabbatical

Company Culture

Epic offers a unique campus designed to enhance productivity and creativity. Meals are restaurant-quality but affordable, and staff have participated in various global adventures.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We celebrate diversity and are proud to be an equal opportunity employer.