Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and resolve technical issues impacting patient care
• Collaborate with cross-functional teams to implement solutions
• Travel occasionally to customer locations

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare IT systems and processes
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team

Skills

• Software development and troubleshooting
• Healthcare IT systems and processes
• Project management and implementation
• Customer relationship management

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Annual raises and bonuses
• Stock grants
• Sabbatical after five years

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Employee Assistance Program
• Flexible spending accounts
• Life insurance
• Short-term disability
• Long-term disability
• Disability leave
• Family and medical leave
• Parental leave
• Maternity and paternity leave
• Generous paid time off