Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations worldwide
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to deliver solutions
- Occasional travel to customer locations may be required
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Global healthcare experience
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Excellent communication and collaboration skills
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
Pay
Compensation is commensurate with experience.
Schedule
Full-time position.
Skills
- Software development
- Problem-solving
- Customer service
- Collaboration
Benefits
- Healthcare coverage
- Retirement plans
- Employee assistance programs
- Flexible work arrangements
Company Culture
Epic offers a unique campus environment designed to enhance productivity and creativity. Meals are restaurant-quality but affordable, and staff have participated in various global initiatives.
Equal Opportunity Employer
We are committed to creating an inclusive workplace where everyone feels valued and respected. Diversity, equity, and inclusion are core values at Epic.