Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to address technical challenges
- Travel occasionally to customer locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
- Cover letter required
Skills
- Strong problem-solving skills
- Ability to work independently and collaboratively
- Excellent communication and interpersonal skills
- Experience with Epic’s software and healthcare systems
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
Pay
- Competitive salary
Schedule
- Full-time
Company Information
Epic is a global healthcare technology company that provides software solutions to hospitals and healthcare providers worldwide. Our headquarters are located in San Francisco, CA, and we have a strong presence in the Madison, WI area. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to building the best ideas from around the world into Epic software.