Technical Solutions Consultant (Solutions Engineer – ITS)

About the role

The Technical Solutions Consultant (Solutions Engineer – ITS) is responsible for helping solve customer technical problems and professionally guiding them through the installation, training, and support of new and existing products. Internally, this role is known as Technical Sales Support. The position requires commuting to the Tripoint area (Indiana, Ohio, and Michigan) or near Ann Arbor, MI, with travel expected to be around 65% per month. This role is currently remote but will move to an office in the area within the next few years.

Responsibilities

• Exhibit Wavetronix core values: People First, Growth Mindset, Innovation Driven
• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Be self-motivated and enjoy working on and with teams
• Be intrinsically motivated and enjoy working with the customer
• Able to work flexible shifts and adapt workflow to changing project schedules
• Provide technical training (up to 10 people) on products as needed
• Have the ability to give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on-site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Have a basic understanding of networking
• Be excited about personal development and eager to engage in development training
• Travel as required within and between territories

Requirements

• 3+ years in technical sales or technical networking support
• Clear written and verbal communication skills
• Technical degree (EE, EET) or certifications in ITS/traffic industry (preferred)

Qualifications

• Able to work flexible shifts and adapt workflow to changing project schedules
• Previous field service experience in traffic signal/ITS cabinets

Skills

• Master installation and configuration of Wavetronix products
• Provide technical training (up to 10 people) on products as needed
• Give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on-site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations to the client
• Keep track of current projects and support cases in CRM
• Have a basic understanding of networking
• Be excited about personal development and eager to engage in development training

Benefits

Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone, and in person. Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem.

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

Flexibility is key, with the possibility of working flexible shifts and adapting to changing project schedules. Remote work is currently available, with the option to move to an office in the Tripoint area within the next few years.