Technical Solution Architect - Business Applications (Remote)

Responsibilities

• Solution Design & Architecture: Design end-to-end technical solutions that meet business requirements, ensuring scalability, reliability, and security across the entire application landscape.
• System Integration Leadership: Lead the architectural strategy for integrating key business applications, including Salesforce (CRM), Netsuite (ERP), Workday (HCM/Finance), and leveraging Mulesoft for enterprise-level integration and API management.
• AI/ML Architecture: Architect and govern the strategic implementation and integration of AI/ML capabilities within core SaaS platforms (e.g., Salesforce Einstein, Workday AI), ensuring data readiness, governance, and ethical application of models for predictive analytics and automation.
• Technical Documentation: Create and maintain comprehensive technical documentation, including architecture diagrams, data flow maps, integration specifications, and solution blueprints.
• Cross-Functional Collaboration: Partner effectively with Product Managers, Delivery teams, and Business Stakeholders to translate strategic initiatives into concrete, actionable technical designs.
• Research and evaluate new technologies and tools to enhance the existing architecture and drive innovation across the organization.
• Participate in security reviews and compliance audits related to system architecture and data flow.
• Mentor junior technical staff on architectural best practices and system complexities.

Qualifications

• Minimum of 7 years of experience in an architectural role, with significant experience in a high-growth SaaS or technology environment.
• Proven expertise in designing and implementing complex integrations between multiple enterprise SaaS applications.
• Core Technical & Architectural Skills - Deep architectural knowledge of Salesforce and at least one other major platform (Netsuite or Workday).
• Hands-on experience with an integration platform as a service (Mulesoft preferred) and API-led connectivity principles.
• Strong understanding of data modeling, security, governance, and the architectural principles required to support AI/ML initiatives within a SaaS application ecosystem.
• Excellent communication skills with the ability to articulate complex technical ideas to both technical and non-technical audiences.

Bonus Points

• Certifications in relevant platforms (e.g., Salesforce Certified Technical Architect, Mulesoft Certified Developer/Architect).
• Demonstrated experience architecting solutions that leverage native AI features of SaaS platforms (e.g., Salesforce Einstein, Workday AI) or integrating external AI/ML services via a platform like Mulesoft.
• Familiarity with agile development methodologies and DevOps practices.

Pay

The base pay for this position ranges from $150,000 - $170,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Schedule

Remote positions open in the US office only.

Benefits

Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

Equal Opportunity Employer

No recruitment agencies, please.

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