Technical SME

Key Responsibilities

• Aid Senior Technical SMEs in supporting field technicians during site installations, conversions, cutovers, and validation activities.
• Assist with planning, staging, racking, mounting, and installing cable enterprise network equipment - including firewalls (HA pairs), managed switches, wireless access points, cellular backup routers, and IP power controllers - per project wiring specifications.
• Monitor field technician progress, communicate schedule adherence, and deployment status to Senior Technical SMEs.
• Work alongside field technicians and Comcast EAC during structured network cutovers, while following established deployment procedures.
• Assist field technicians with pre- and post-installation validation, including running speed tests, verifying WAN failover, confirming VPN connectivity, and validating site-connected devices (POS, kiosks, printers, displays, payment terminals).
• Ensure required information is accurately updated within customer portals.
• Work through guided deployment tooling (web-based or software validation platforms) to complete configuration sections in sequence and identify issues requiring Senior SME assistance.
• Assist with documentation, quality checks, deployment records, and project tracking throughout each installation.
• Collaborate with Senior Technical SMEs and key personnel to continuously improve deployment documentation, training materials, and operational processes.

Skills at a Glance

• Meticulous Note Taking and Data Entry Skills
• Networking – Managed firewalls, managed switches, VLANs, PoE, VPN, WAN failover
• Wireless – Enterprise APs, PoE injectors, ceiling mounting, connectivity validation
• Cellular / WAN – Cellular backup routers, SIM installation, LTE/5G verification, dual-WAN failover
• Cabling – Cat5e/Cat6, RJ-45/RJ-11/coaxial, color-coded patch cables, labeling, documentation, cable management
• Power Management – IP-controlled power strips/PDUs, outlet mapping, remote reboot
• Site Systems – POS terminals, KDS displays, kiosks, payment devices, digital menu boards
• Software – Web-based deployment/validation tools, project tracking platforms, remote access utilities, MS Office Tools, MS Excel