Technical Services Representative

Key Responsibilities

• Responsible for managing the quality of product being produced daily.
• Works closely and communicates regularly with Technical Services Supervisor and Managers, Operations, Dispatch and Customer Service.
• Ensures non-conformance and other quality performance reports are completed accurately and in a timely fashion.
• Provides support to Process Owners to measure, document and track specific actual performance in the areas of quality, efficiency and customer service.
• Enters data from contract field technicians in appropriate systems. Enters results from third-party laboratories into Quadrel.
• Uses the Command system to retrieve ticket, batch, customer, and other information as required.
• Assists Technical Support Manager and Technical Services Field Supervisor and Manager with Performance reporting and Special Projects.

Qualifications

• Education: High School Diploma plus two to four years related experience; or equivalent combination of training and experience.
• Qualified applicants must have the following certifications: ACI Level 1 and IDOT PCC Level 1. Level 2 including 3-day IDOT Aggregate preferred. Must obtain Level 2 within 1 year of employment.
• Must have knowledge of concrete production and testing.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Strong organizational and time management skills.
• Ability to handle multiple tasks in a high profile and fast paced environment.
• Excellent communication skills and the ability to work a flexible schedule are required.
• Knowledge of Microsoft Office, Excel and Outlook. Familiarity with DOT regulations.

Benefits

• Competitive wages, vacation and holiday time.
• Medical, dental, vision, disability and life insurance.
• RRSP and DC (CAN) and 401K (U.S.).
• Employee Assistance Program (EAP): confidential support for you and your family (CAN).
• Access to Employees Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA.
• Tuition reimbursement/assistance.
• Fertility drug coverage.
• Paid Maternity Leave Top Up.

Pay

Salary Range: $72,000-$82,000

Schedule

Note: This job description may not cover all duties and requirements and may include additional tasks as assigned by the supervisor.