Technical Services Mgr Job
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also remove duplicated lines. We need to parse the posting. Key info: - Primary location: Johnstown, Ohio - Relocation offered: No - Employment status: Full-Time - Travel: under maybe "About the role" or just a general paragraph before sections. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph with location, relocation, employment status, travel, non-compete. We must not include boilerplate like EEO etc. At the end there is a paragraph about Equal Employment Opportunity etc. Must remove. Also remove duplicated lines: there may be duplicate sentences? Not obvious. We must preserve all substantive information. So we need to include all the content from the posting except boilerplate. Let's extract substantive sections: 1. Intro about working at Steel Ceilings: "What does it mean to work at Steel Ceilings, a subsidiary of Armstrong World Industries? It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company. By joining us, you'll have the opportunity to make the most of your potential." 2. Benefits paragraph: "Alongside a competitive remuneration package, you will receive: A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. Personal development to grow your career with us based on your strengths and interests. A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results." 3. Role description under Plant Manager: "Under the guidance of the Plant Manager, the Technical Services Manager is accountable for the development and subsequent effectiveness of the plant quality management systems. This position provides leadership on a plantwide basis to create an environment of process control and improvement, based upon standard work, to ensure that finished projects conform to established quality requirements and technical specifications. The role will be a key resource interacting with the contruction services, plant operations, and corporate quality oversight. The Technical Service Manager will partner with Business Operations Support to commission equipment, qualify new products, and set standards for new & existing assets and products. The incumbent will manage the claims process, ensure a timely resolution to customer claims, and initiate preventive actions within manufacturing operations." 4. "What's in it for you?" bullet list (maybe as
- ): - Lead plantwide quality strategy with direct influence over process control, product standards, and continuous improvement initiatives. - Gain cross-functional visibility, partnering with plant operations, corporate quality, project management, and business operations support. - Build leadership experience by managing a team (Process Engineer, Manufacturing Technical Coordinator, Quality Shift Leads) and representing the plant on the Leadership Team. 5. "What will you do?" long list of duties. We'll need to convert each sentence into
- items.
List them:
- Reviews existing products and their specifications.
- Documents specification into standard operating procedures with manufacturing planning teams.
- Performs advanced quality planning on custom projects through mockups, use of measuring tools and equipment.
- Serves as engineering and technical resource to project managers on new custom products and existing product improvements.
- Interprets paint application capability readings (L,a,B, millage readings, adhesion testing).
- Interprets manufacturing process capability studies (Cp, CpK).
- Communicates with clients, as required.
- Develops, implements, sustains, and audits robust quality management systems to ensure key product quality measures are achieved through controlled and predictable manufacturing processes.
- Leads quality assurance activities; implements quality systems and infrastructure to improve overall customer experience, claims performance, product and packaging quality and detection of defects.
- Provides training and ensures competence of plant personnel who make product quality decisions; assists with troubleshooting and corrective actions; provides recommendations relative to disposition of material.
- Owns the plant’s change management systems process to include testing and compliance processes so that critical-to-customer product attributes are maintained or improved upon
- Owns the external quality reporting and technical performance of supply chain quality performance.
- Responds to qualification processes in the new product development process.
- Represents margin risk management analysis and owns manufacturing / project management poor quality avoidance measures.
- Reviews building plans, take off drawings and installation drawings for manufacturing compliance.
- Coordinates with manufacturing the design for manufacturability and project timing.
- Ensures excellent communication exists between customers and Steel Ceilings.
- Coordinates, processes, and tracks orders through various stages of purchasing, manufacturing, and shipping.
- Provides support and direction to the other radiant design engineers.
- Promotes positive employee relations by frequently interacting with the hourly workforce to discuss and assist with problems or complaints; encourages direct reports to establish and maintain similar work relationships.
- Promotes continuous learning and skill improvement, develops current and future leaders, and ensures all members of the team operate at the right level of work.
- Assesses and provides feedback on performance of direct reports.
- Interfaces effectively with all levels of the organization, including but not limited to plant leadership, management team and hourly workforce.
- Serves as an active member of the Plant Leadership Team, partnering with other managers to discuss and resolve non-routine issues and challenges.
- Thinks strategically about growth of products, manufacturing equipment and processes.
- Directs communications with corporate test systems, new product development, quality, capital, and innovation leaders.
- Directs involvement with project management teams to design, develop, execute, and document center of excellence (security and radiant) product portfolio improvements.
- Leads marketing communications efforts on presentation of new product offerings for the center of excellence (timing, launch, specifications, and technical data).
6. Required Qualifications list:
- BS in Engineering or related technical field.
- Strong technical skills in mechanical, manufacturing processes, product testing.
- Strong data analysis skill, Minitab a plus.
- Working knowledge of quality management systems.
- Strong mechanical aptitude; experience with AutoCAD, inventor, BIM/RIVET a plus.
- Working knowledge of MS Office including Excel and Word.
- Minimum of 5 years’ of experience in an industrial, production environment.
- Experience with the development of new products.
- Experience with providing engineering support and problem-solving manufacturing processes.
- Experience with the application of process improvement methodologies such as Lean Manufacturing.
- Experience facilitating or leading kaizen events.
- Experience with managing customer claims.
- Previous supervisory or management experience in a manufacturing environment.
7. What will make you successful? list:
- Strong customer focus with experience working closely with customers.
- Excellent verbal and written communication skills.
- Consistency in organization, accuracy, and ability to meet commitments.
- Ability to work in a small office atmosphere with a team approach attitude.
8. What will make you stand out? list:
- Knowledge of commercial ceilings and walls and their technical requirements (aesthetics, acoustics, fire rating, structural, etc.) a plus
- Understanding of metal fabrication and the various components to design and manufacture a plus.
- ASQ, Certified Quality Engineer or other professional quality certification desired.
- Six Sigma Certification strongly desired.
- Project Management certification desired.
9. Additional Information:
- Supervisory Responsibilities: Process Engineer (1); Manufacturing Technical Coordinator (1); Quality Shift Lead (3)
- Travel: 5% determined by project requirements
- Physical Demands: description (regularly required to talk or hear; frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl; must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds; specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.)
- Work Environment: Office Environment description; Plant Environment description with PPE required.
10. Why should you join Steel Ceilings... company description: This is substantive but maybe could be under "About the role" or separate "About the company". The instruction only lists certain headings; we could include "About the role" to cover role description and company description. But we already have a lot under About the role. Could we add a separate section "About the company"? Not in allowed headings list. The instruction says: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples, but we should prefer those headings. It says "include a