Technical Services Field Engineer - Variable Frequency Drives & Motors (EE25113)

About the role

Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely.

Responsibilities

• Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company's VFD products
• Provide technical support to clients and other engineers, when not in the field
• Perform preventative maintenance on client equipment
• Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client site when necessary
• Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers
• Implement corrective actions outlined in Field Change Notices as assigned
• Troubleshoot, isolate issue, repair and/or replace defective components
• Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
• Draft Service Advices and issue to clients and field engineers, as approved
• Write and submit field service reports to clients to document work performed in the field
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• Configure equipment to enable suppliers to resolve their product failures in a timely and cost-effective manner
• Respond to client issues including after regular business hours on a schedule to be assigned
• Investigate suggested field changes, report problems, and recommend solutions to parent company as necessary
• Train client personnel on system maintenance procedures and/or system operation
• Identify and recommend additional value-add products and services through proactive engagement with clients
• Perform commissioning, installations, quality inspections, and performance testing of VFD's to meet design performance criteria, as assigned

Requirements

• Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
• 3 years of field engineering experience in power conversion (A/C VFD engineering) experience, with familiarity with power distribution, power electronic, and rotating machine products
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Outlook
• Availability to travel, domestically and internationally, approximately 50%, occasionally with limited notice

Preferred Qualifications

• 5 years of technical services, field, or customer support engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial environment
• Demonstrated field engineering experience in metals rolling, container crane systems, and/or paper industries
• Legacy A/C and DC VFD engineering experience to include AC/DC2000, AV/DC300, Innovation Series, T250 Controls engineering experience in LAN Topology for ISBUS, Profibus, Modbus, EGD, DeviceNet, TC-net, MELPAC, and TOSLINE protocol
• Demonstrated experience working with PLCs manufactured by Toshiba, GE, Rockwell, and Mitsubishi Electric
• Demonstrated ability to install, inspect, and maintain equipment in accordance with relevant operating/installation instructions
• Fluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communications

Hiring Range

$89,750-$134,650

Link to TMEIC Corporation Americas website

https://www.tmeic.com/