Technical Services Engineer

Responsibilities

• Respond efficiently and accurately to written and verbal technical inquiries regarding device implantation, programming, compatibility, and general product use.
• Troubleshoot and resolve clinical questions in collaboration with field representatives and clinicians, including interpretation of ECG tracings and related data.
• Participate in the Advanced Product Support on-call schedule.
• Create and maintain technical and training documentation based on product specifications.
• Review documentation across departments for accuracy, formatting, and grammar.
• Develop and deliver technical presentations for internal and external audiences.
• Build a deep understanding of the Cardiac Rhythm Management industry to serve as a technical expert within the company.
• Document complaints in accordance with FDA reporting requirements.
• Support BIOTRONIK programmers and remote monitoring technologies through troubleshooting and issue escalation.

Requirements

• Degree in engineering, nursing, sciences, or equivalent experience in an allied healthcare field.
• Strong presentation, communication, and interpersonal skills.
• High level of accountability and excellent time-management skills.
• Comfortable spending the majority of the workday on a computer and phone while multitasking across inquiries.
• Experience managing high-pressure situations and successful de-escalations in a customer service environment.
• Ability to work collaboratively across teams and all organizational levels.
• Proficiency in Microsoft Word, PowerPoint, and Excel.

Qualifications

• Previous technical support experience in the medical device industry is preferred.
• Experience in a technology-driven environment and strong computer proficiency is preferred.
• Technical or business writing experience is preferred.

Skills

• Excellent problem-solving and troubleshooting skills.
• Strong attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.

Benefits

• Flexible remote work arrangement.
• Competitive compensation package.
• Health insurance options.
• Employee assistance program.

Pay

Compensation is commensurate with experience.

Schedule

This is a full-time remote position.

Location

Remote out of Lake Oswego, OR