Technical Services Engineer

Essential Duties & Responsibilities

• Provides technical information and identifies technical opportunities.
• Provides technical analysis of customer complaints.
• Provides advice, counsel, and recommendations on all matters pertaining to the technical aspects of the Company's activities.
• Investigates customer issues using problem-solving techniques such as Six Sigma methodology to get at root cause of the challenging and complex issues internally and externally.
• Provides feedback to R&D for new product development opportunities.

Required Skills/Abilities

• Excellent verbal and written communication skills with the ability to train staff.
• Thorough understanding of quality control standards and methodologies.
• Thorough understanding of manufacturing and production in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education And Experience

• Bachelor's degree in Mechanical or Industrial Engineering or related technical degree.
• Seven (7) to ten (10) years' experience in Manufacturing Engineering.
• Hands on experience in specification and design of plastics tooling, equipment, and automation.
• Previous project management experience.

Working Conditions / Physical Requirements

• Exposure to machine noise.
• Typical office/factory environment with possibility of exposure to heat in production area.
• High volume manufacturing environment.
• Walking in a non-climate controlled manufacturing environment.
• May involve lifting of materials and product up to 30 pounds.
• Working in this environment requires the use of safety equipment to include but not limited to; eye safety glasses, hearing protectors, and work boots.