Technical Services Coordinator

About the Role

This position reports directly to the Director, Customer Services & Operations, with a strong dotted-line relationship to the Senior Manager, Technical Services. The primary focus of this role is coordinating Customer Approval activities across North America, ensuring timely and accurate handling of repair estimates, surveys, approvals, and technical inquiries. The position works closely with Technical Services Managers, Operations, Marketing, depots, vendors, and customers to deliver exceptional customer service while supporting Triton's operational and technical objectives.

Why You’ll Love This Job

• Impact: Contribute to meaningful projects that make a difference in the global supply chain.
• Growth: Take advantage of professional development opportunities and grow your career with us.
• Culture: Be part of a supportive, innovative, high-performing global team where your ideas are valued.

Responsibilities

• Serve as the primary coordinator for Customer Approval (CAPP) activities across Triton's North America region.
• Review, coordinate, and track customer approval requests, repair estimates, and survey requests, working closely with Technical Services Managers to ensure timely responses.
• Coordinate container maintenance and repair activities across Triton's North America depot network, ensuring adherence to company standards and customer requirements.
• Build and maintain strong relationships with customers, depots, vendors, and internal stakeholders by providing responsive, high-quality service.
• Verify that Electronic Data Interchange (EDI) and API estimates are accurately received and processed within Triton's systems, resolving discrepancies with depots as needed.
• Maintain accurate container data and customer approval records within Triton's internal systems.
• Develop and maintain knowledge of Triton's technical standards, container inspection criteria (IICL/UCIRC/CW), and CEDEX coding.
• Participate in occasional depot visits alongside Technical Services Managers to strengthen technical knowledge and support operational initiatives.
• Participate in occasional customer visits to build relationships and gain a better understanding of customer requirements.
• Perform additional duties and projects as assigned.

Requirements

• 2–4 years of experience in customer service, operations, technical coordination, container leasing, shipping, transportation, or a related field preferred.
• Bachelors or Associates degree preferred.
• General knowledge of the container leasing, shipping, or transportation industry with a strong willingness to develop technical expertise.
• Knowledge of container inspection standards (IICL/UCIRC/CW) and CEDEX coding, or the aptitude and willingness to obtain this knowledge.
• Willingness to prepare for and successfully complete applicable IICL certification/examinations.
• Strong organizational and administrative skills with excellent attention to detail and persistence in following issues through to resolution.
• Demonstrated ability to build positive relationships with customers and internal stakeholders.
• Proficient in Microsoft Office and comfortable learning and working in internal systems, including Trifleet.
• Demonstrated ability to perform efficiently in a team environment.
• Self-motivated, persistent, highly organized, and able to manage multiple priorities with a positive attitude.
• Ability to work under pressure and time constraints, follow through on open items, and take a proactive approach to resolving customer and operational issues.
• Must be able to work on-site four days per week (Monday - Thursday) in accordance with Triton's hybrid work model to support effective collaboration and business operations.
• Must be at a commutable distance (within 50 miles) to the Houston office.
• Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Skills

• Aligned to Triton’s company values which include Integrity, Reliability, Creativity, Excellence, Teamwork, and Long-term view.
• Organized and have strong prioritization skills with a demonstrated ability to respond/act promptly to multiple customer approval requests while maintaining accuracy and responsiveness.
• Comfortable balancing technical, operational, and customer-facing responsibilities.
• Interested in developing into a broader Technical Services leadership role through ongoing mentoring and development.
• Able to apply and manage company policies, processes, and procedures in order to ensure that quality services, support, and/or supplies are provided.
• A strong communicator and team player who can build trusted relationships with customers, depots, vendors, business owners, and key decision-makers while managing expectations and achieving practical outcomes.
• Able to provide service excellence to internal and/or external clients and customers by effectively establishing relationships with clients and customers to understand and meet or exceed their needs.
• Able to listen and communicate openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
• Adaptable and flexible to various personalities and levels of management both internally and within the customer network.

Benefits

• Competitive salary
• Bonus potential
• Comprehensive benefit plans
• Generous time off
• Learning and development opportunities
• Employee Resource Groups (ERGs)
• Hybrid working schedule of 4 days in the office (Monday – Thursday in office, Friday home)
• Up to 20 Work from Anywhere Days annually (prorated for new hires and subject to manager approval)

Schedule

Must be able to work on-site four days per week (Monday - Thursday) in accordance with Triton's hybrid work model.