Technical Services Coordinator

Growth Track to Assistant Director of Operations Apollo Safety, Inc. | Fall River, MA Location: Fall River, MA Job Type: Full-Time Schedule: Monday-Friday Compensation: $60,000 - $75,000 per year, based on experience About Apollo Safety Apollo Safety is one of New England's leading providers of gas detection equipment, calibration services, repair, rentals, technical field service, and safety solutions. For more than 30 years, we have helped protect workers and maintain compliance for customers in pharmaceutical, manufacturing, utility, laboratory, municipal, and industrial environments. We are seeking a highly organized, proactive, and customer-focused Technical Services Coordinator to join our growing team. This position serves as the central point of coordination between customers, field technicians, sales personnel, and internal departments to ensure the successful delivery of calibration services, repairs, installations, training, maintenance agreements, and technical service projects. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, coordinating people and schedules, and wants to grow into future operational leadership responsibilities. What You'll Do Service Scheduling & Dispatch Coordinate daily, weekly, monthly, and long-range schedules for field service techniciansSchedule calibrations, preventive maintenance visits, repairs, installations, startups, inspections, and technical support visitsMaintain service schedules and customer commitments up to one year in advanceAssign technicians based on skills, certifications, customer requirements, and geographic locationCoordinate customer training sessions and on-site technical service visitsManage emergency service requests and scheduling changes Customer Communications Serve as a primary point of contact for service customersConfirm appointments via phone and emailCommunicate service dates, expectations, project requirements, and technician arrival informationRespond promptly to customer inquiries and service requestsFollow up with customers after service completion to ensure satisfactionEscalate customer concerns and service issues when necessary Project Coordination Assist with the planning and coordination of installation, commissioning, upgrade, and repair projectsGather project requirements, safety documentation, permits, site information, and customer contactsCoordinate project logistics including travel arrangements, equipment shipments, rental equipment, and calibration gas requirementsMonitor project milestones, timelines, and completion dates Technician & Operations Support Coordinate technician schedules, travel arrangements, and PTO requestsEnsure technicians have complete job information before arriving on siteMaintain service documentation and customer recordsAssist management with workload balancing and scheduling optimizationCreate, update, and maintain service ordersTrack open service calls and ensure timely completionCoordinate billing information with Accounting following service completionAssist with inventory, equipment, and rental coordinationPrepare service-related reports and operational metrics Business Growth Support Assist with scheduling recurring calibration, maintenance agreements, and service contractsSupport customer retention and recurring revenue programsHelp identify upcoming customer service needs and renewal opportunitiesSupport the continued growth of Apollo Safety's Technical Services Division Growth Opportunity Apollo Safety believes in promoting from within. This position is structured as a growth-track role with the opportunity to advance into Technical Services Management, Operations Management, or an Assistant Director of Operations position as experience and leadership skills develop. Candidates will gain exposure to: Operations managementProject managementTeam leadershipProcess improvementKPI tracking and reportingInventory and vendor managementCustomer relationship managementEmployee training and developmentStrategic business operations This Position Is Ideal For Someone Who Loves creating order out of chaosEnjoys helping customers and supporting a teamTakes ownership of problems and sees them through to resolutionThrives in a busy environment where priorities change regularlyIs highly organized and detail-orientedCommunicates confidently and professionallyWants to continue learning and growing in their careerEnjoys being the person who keeps everything moving Required Qualifications 3+ years of experience in scheduling, dispatching, customer service, project coordination, service administration, operations support, or a related roleExcellent organizational and time-management skillsStrong written and verbal communication abilitiesAbility to prioritize and manage multiple tasks simultaneouslyStrong customer service and relationship-building skillsProficiency with Microsoft Outlook, Excel, Word, Teams, and Microsoft 365Ability to work independently while collaborating effectively with multiple departmentsStrong attention to detail and follow-throughReliable, dependable, and committed to delivering results Preferred Qualifications Experience in one or more of the following areas: Field service dispatching or technician schedulingIndustrial service organizationsTechnical service coordinationGas detection equipmentCalibration servicesManufacturing or pharmaceutical environmentsOSHA-regulated facilitiesCRM, ERP, scheduling, dispatch, or service management softwareConstruction, HVAC, fire protection, industrial maintenance, or technical operations Associate's or Bachelor's degree in Business, Operations, Communications, or a related field is preferred but not required. What Success Looks Like The successful candidate will: Maintain highly accurate technician schedulesDeliver exceptional customer service and responsivenessImprove technician utilization and scheduling efficiencyEnsure service work is completed and processed promptlySupport recurring calibration and maintenance programsHelp drive growth within Apollo Safety's service businessBecome a trusted resource for customers, technicians, and coworkersDevelop the skills necessary to assume increasing operational leadership responsibilities Benefits Competitive salary based on experienceHealth insurancePaid time off (PTO)Paid holidaysProfessional development and training opportunitiesCareer advancement opportunitiesStable, growing company with over 30 years in businessCollaborative and supportive team environment Why Join Apollo Safety? At Apollo Safety, you'll have the opportunity to make a direct impact in a growing company where your contributions matter. We are a close-knit team committed to protecting workers and supporting customers throughout New England. If you are looking for more than just a job and want the opportunity to build a long-term career with growth potential, we would love to hear from you. Apply today and join the Apollo Safety team. Requirements Requirements Required Qualifications 3+ years of experience in scheduling, dispatching, customer service, project coordination, operations support, service administration, or a similar roleStrong organizational skills and attention to detailExcellent written and verbal communication skillsAbility to manage multiple priorities in a fast-paced environmentStrong customer service and relationship-building skillsProficiency with Microsoft Outlook, Excel, Word, Teams, and Microsoft 365Ability to work independently while collaborating with multiple departmentsComfortable learning new software systems and business processesReliable, dependable, and committed to following tasks through to completion Preferred Qualifications Experience coordinating field service personnel or techniciansExperience in construction, HVAC, fire protection, industrial service, utilities, manufacturing, logistics, or technical service environmentsExperience with CRM, ERP, scheduling, dispatch, or service management softwareExperience coordinating customer projects, installations, repairs, maintenance activities, or service programsAssociate's or Bachelor's degree in Business, Operations, Communications, or a related field (preferred but not required) Benefits Benefits Competitive salary based on experienceHealth insurancePaid time off (PTO)Paid holidaysProfessional development and training opportunitiesCareer advancement opportunitiesStable, growing company with over 30 years in businessCollaborative and supportive team environment