Technical Service Technician

The Technical Service Technician is the first-call for support and technical services. This position will be based in Fairbanks, Alaska. Hourly Range: $34.90 - 46.60 per hour (based on skills & experience) Essential Duties Installation, calibration, and troubleshooting of 2D/3D technology products that are available through Trimble. Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions. Responsibilities Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, calibration, upgrading and cleaning.Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate N C Machinery staff.Provide technical support as needed for prompt, accurate resolution of unique or complex issues.Escalate unresolved customer and service technician issues.Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes. Requirements High School Diploma or GED equivalent.Experience in land surveying or in the construction industry with heavy machinery operation preferred.Proficient in Microsoft Word, Excel, and Outlook.Excellent customer service skills. Company Benefits Retirement: 401k w/ Company Match and Profit SharingPaid Time Off: Paid Vacation, Holiday & Sick LeaveHealth Insurance: Premera Blue Cross Medical w/Telehealth & DentalVision Insurance: VSP Vision InsuranceInsurance: Company Paid Life, AD&D & Disability InsuranceGuidance Resources: Employee Assistance ProgramRewards: Quarterly Employee Recognition Cash ProgramDiscounts: CAT Products, Rental/Sales DiscountsFinancial Access: Credit Union Membership is availableGrowth/Stability: Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 yearsTenure: Seniority Bonus, starting at 5+ yearsTalent Referral Program: Employee Referral Bonus Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. Experience Preferred Proficient in Microsoft Word, Excel, and Outlook.Experience in land surveying or in the construction industry with heavy machinery operation preferred. Education Required High School or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.