Technical Service Technician

Key Responsibilities

• Answer incoming customer inquiries via email, chat, or phone.
• Engage customers to perform troubleshooting for non-functioning products and issue replacement parts where applicable.
• Liaise with Service Providers to solve customer service issues.
• Cross-functional collaboration with Sales, Customer Service, Product Development, and Product Management to resolve customer issues.
• Handle customer relations in a professional and friendly manner.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Perform post-service follow-up calls to assure customer satisfaction.
• Customer site visits as required.

Competencies And Skills

• Bachelor’s degree, vocational schooling, or 1-3 years of relevant experience in a Technical Service role for equipment.
• Knowledge/experience of how to maintain, repair, diagnose, and replace equipment and machinery.
• Excellent communication skills to explain technical problems to customers.
• Excellent time management skills, ability to work independently.
• Take ownership of individual assignments.
• 10% - 15% travel.

EEO/AA Statement: Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.