Technical Service Specialist, Industrial Coatings

About the role

The Technical Service Specialist supports and solidifies long-term retention of existing high-volume customers in the industrial business segment. Primary responsibilities include day-to-day management of various paint-related duties.

Responsibilities

• Support relationships with both manufacturing and engineering at customer sites.
• Maintain key communication regarding daily projects and line issues.
• Provide technical direction and assistance to customers on the use of product lines.
• Possess working knowledge of paint technologies.
• Respond to questions and concerns regarding product lines and general operations.
• Troubleshoot & resolve painting issues and problems by providing recommendations on issues related to product, application, inventory and general paint process.
• Aid customer to overcome line problems.
• Gather data and material samples for analysis, testing and reporting.
• Aid with daily paint consumption, invoices, inventory, and paint ordering.
• Communicate data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices. Collect and understand how to analyze the data.
• Regularly report data collection results summary internally and to the customer if required.
• Notify appropriate parties if data reveals results outside of expectations.
• Support monthly plant quality reports for customers. Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).
• Aid with customer demand forecast, on-site inventory and product orders.
• Serve as a liaison between customer and Axalta’s internal teams for customer projects (LWRs) and test requests.
• Follow up with chemist for all details. Review and understand results. If requested, report out results with customer.
• Build relationships at all levels, help team deliver value.

Requirements

• High School diploma/GED required.
• Additional education/college degree in Engineering/Technical field preferred.
• Minimum of 3-5 years paint application background in a manufacturing environment with industrial liquid coatings alignment.
• Additional experience with industrial painting equipment is highly preferred.

Qualifications

• An understanding of technical (lab, research, etc.) principles and practices, as well as a general understanding of chemical handling and PSM (Process Safety Management).
• Excellent verbal and written communication skills is required.
• The ideal candidate must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) required.
• Travel required: approx.75-90% (local and domestic).

Skills

• Strong problem-solving and troubleshooting skills.
• Ability to communicate effectively with customers and colleagues.
• Knowledge of industrial painting processes and equipment.
• Proficiency in data collection and analysis.

Benefits

• Flexible remote work schedule.
• Competitive compensation package.
• Health and wellness benefits.
• Professional development opportunities.

Pay

Compensation is commensurate with experience.

Schedule

The role is fully remote but requires a local presence in the Houston, TX surrounding area.