Specialist, Technical Services

About the role

IMAX is seeking a Technical Services Specialist to provide service, support, maintenance, and upgrades for IMAX digital projection and audio systems across the UK and Europe.

Responsibilities

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio equipment through on-site visits and remote support
• Contribute to maintaining target uptime across IMAX theatres through proactive servicing and rapid response to technical issues
• Handle and maintain sophisticated, high-value projection and audio systems in a critical “show must go on” environment
• Plan, schedule, and execute service visits, including hardware and software installations
• Diagnose and resolve equipment failures to minimize downtime and prevent lost shows
• Respond to customer alerts, emails, and phone calls within established service-level expectations
• Prepare and deliver detailed service reports following customer visits
• Maintain accurate service records and complete reporting activities through CRM systems and internal databases
• Track replacement parts and ensure compliance with warranty return requirements
• Maintain accurate theatre information and technical records within company databases
• Support emergency service dispatches and recover systems to normal operation as quickly as possible
• Travel extensively throughout the UK and Europe, often on short notice, to support theatre operations and customer needs

Qualifications

• Two to four years of post-secondary education in Engineering, Electronics, Computer Technology, or a related field, or an equivalent combination of education, technical training, and relevant experience
• Strong knowledge of electrical systems, electronics, and technical troubleshooting
• Experience using specialized test equipment, including multimeters, oscilloscopes, and audio testing tools
• Ability to read and interpret electrical schematics and technical documentation
• Experience repairing electronics, computers, or technical equipment, including proper anti-static handling procedures
• Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment
• Strong problem-solving and analytical skills with the ability to troubleshoot complex issues efficiently under pressure
• Excellent customer service, interpersonal, and communication skills
• Able to prioritize tasks and manage maintenance activities around customer operational requirements
• Experience with Microsoft Office Suite, Outlook, and common PC hardware and software applications
• Basic networking knowledge, including IP addressing, connectivity testing, and network communications
• Working knowledge of FTP protocols, Telnet, and related utilities
• Valid driver's license and passport with the ability to travel internationally

Nice to haves

• Experience supporting commercial cinema, projection, audiovisual, or entertainment technology systems
• Background in technical service support, help desk operations, repair bench services, or network support
• Experience with Windows operating systems, network monitoring, and troubleshooting
• Understanding of Microsoft Windows registry and advanced system diagnostics
• Knowledge of cinema presentation systems, including image and sound technologies

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Ability to work at heights safely
• Ability to sit, stand, bend, and reach for extended periods as required
• Ability to work evenings, weekends, holidays, and on-call schedules when needed

Working Conditions

• Service work is frequently performed outside of normal business hours to minimize disruption to theatre operations
• Remote/home-based role with significant time spent in theatres and customer locations
• Fast-paced environment requiring responsiveness to urgent technical issues and operational priorities