Specialist, Technical Services

About the role

IMAX is seeking a Technical Services Specialist to provide service, support, maintenance, and upgrades for IMAX digital projection and audio systems across the UK and Europe. Based in London and working remotely, this role plays a critical part in ensuring audiences experience the highest-quality IMAX presentation through preventative maintenance, rapid issue resolution, and exceptional customer support.

Responsibilities

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio equipment through on-site visits and remote support
• Contribute to maintaining target uptime across IMAX theatres through proactive servicing and rapid response to technical issues
• Handle and maintain sophisticated, high-value projection and audio systems in a critical “show must go on” environment
• Plan, schedule, and execute service visits, including hardware and software installations
• Diagnose and resolve equipment failures to minimize downtime and prevent lost shows
• Respond to customer alerts, emails, and phone calls within established service-level expectations
• Prepare and deliver detailed service reports following customer visits
• Maintain accurate service records and complete reporting activities through CRM systems and internal databases
• Track replacement parts and ensure compliance with warranty return requirements
• Maintain accurate theatre information and technical records within company databases
• Support emergency service dispatches and recover systems to normal operation as quickly as possible
• Travel extensively throughout the UK and Europe, often on short notice, to support theatre operations and customer needs

Qualifications

• Two to four years of post-secondary education in Engineering, Electronics, Computer Technology, or a related field, or an equivalent combination of education, technical training, and relevant experience
• Strong knowledge of electrical systems, electronics, and technical troubleshooting
• Experience using specialized test equipment, including multimeters, oscilloscopes, and audio testing tools
• Ability to read and interpret electrical schematics and technical documentation
• Experience repairing electronics, computers, or technical equipment, including proper anti-static handling procedures
• Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment
• Strong problem-solving and analytical skills with the ability to troubleshoot complex issues efficiently under pressure
• Excellent customer service, interpersonal, and communication skills
• Able to prioritize tasks and manage maintenance activities around customer operational requirements
• Experience with Microsoft Office Suite, Outlook, and common PC hardware and software applications
• Basic networking knowledge, including IP addressing, connectivity testing, and network communications
• Working knowledge of FTP protocols, Telnet, and related utilities
• Valid driver's license and passport with the ability to travel internationally

Nice to Haves

• Experience supporting commercial cinema, projection, audiovisual, or entertainment technology systems
• Background in technical service support, help desk operations, repair bench services, or network support
• Experience with Windows operating systems, network monitoring, and troubleshooting
• Understanding of Microsoft Windows registry and advanced system diagnostics
• Knowledge of cinema presentation systems, including image and sound technologies