Technical Service Specialist, Industrial Coatings

About the Role

Axalta is seeking a Technical Service Specialist for Industrial Coatings to provide in-house technical direction and assistance to customers regarding product lines and basic application methods. This fully remote role requires a local presence in the Alabama surrounding area to allow for onsite visits to customer sites.

Responsibilities

• Serve as an expert in a single technology or have a working knowledge of multiple technologies that may support multiple sites.
• Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitate account management in coordination with the Sales Team.
• Respond to complex questions and concerns from customers regarding product lines and general performance requirements.
• Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency, and line design.
• Act as a liaison with sales by interacting with line management and personnel, developing a complete understanding of needs and operations, and providing recommendations.
• Work closely with Axalta Technical and Manufacturing Teams to maintain product quality.
• Conduct, at a minimum, monthly line audits (more frequent as required) and report findings back to sales and the customer.
• Prepare accurate and timely Technical Service reports, typically weekly but more frequently as required.
• Help customers manage inventory on-hand, including proper inventory rotation (FIFO) and order placement. If necessary, lead Axalta-managed inventory programs and mutual standard programs, which may require conducting at least monthly inventory counts with the customer.
• Follow all Axalta and customer safety regulations.

Qualifications

• High School graduate or equivalent.
• Minimum 2 years in coatings production finishing lines or color matching and development.
• Demonstrated industry and product applications experience.
• Primary kitchen cabinet segment experience is beneficial.
• Understanding of multiple application methods and equipment types in the industry.
• Expertise in color perception to tint materials and products effectively while being involved directly with color-critical projects.
• Strong online color matching capability; proficient with color computer and dispensing equipment.
• Organizational and time management skills with the ability to prioritize and assign work.
• Excellent communication skills, both written and verbal, with demonstrated ability to communicate across all levels of the organization.
• Strong customer service aptitude and teamwork skills.
• Proficiency with MS Office.
• Courses in Lean Six Sigma (LSS) are helpful.

About Axalta

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products—whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals—and add dimension and beauty with colorful finishes. Our vast and ever-evolving portfolio of brands plays an important part in modernizing infrastructure and enabling the next generation of electric and autonomous vehicles.

Axalta operates in two segments: Performance Coatings and Mobility Coatings, serving four end markets: Refinish, Industrial, Light Vehicle, and Commercial Vehicle across North America, EMEA, Latin America, and Asia-Pacific. With a diverse global footprint, we deliver solutions in over 140 countries and coat 30 million vehicles per year. We’ve set a 2040 carbon neutrality goal alongside 10 other sustainability initiatives, working with customers to optimize their businesses and achieve their goals.