Technical Service Specialist - Commercial Vehicles

About the role

We are seeking a Technical Service Specialist to join our Automotive Refinish team. In this role, you will be responsible for the technical and commercial success of SURVENTIS automotive refinish products in the Commercial Vehicle (CV) market, with a strong focus on prospecting, developing, and converting new business opportunities. Working alongside the sales team, you will identify prospective customers, assess their technical and operational needs, and use hands-on demonstrations, product trials, process development, and application expertise to clearly communicate the value of SURVENTIS solutions. You will support new-customer conversions from initial evaluation through implementation, while maintaining high customer service standards and helping distribution partners become properly trained to effectively sell and position SURVENTIS offerings against competitive product lines.

What you will do

• Partner with sales and distribution teams to prospect for and identify new CV customers, applications, and market opportunities within the assigned territory.
• Engage prospective customers to understand their technical requirements, production challenges, business objectives, and current competitive product usage.
• Use technical expertise, product demonstrations, application trials, and process evaluations to build a compelling value proposition and advance qualified prospects through the sales process.
• Work directly with the sales team to convert new business, supporting opportunities from initial qualification and testing through product approval, implementation, and successful customer launch.
• Train and develop CV customers and distribution partners so they can confidently sell, position, apply, and support SURVENTIS products against competitive offerings.
• Recommend process improvements that demonstrate measurable operational, productivity, quality, and financial value to prospective and existing customers.
• Lead new-product presentations, customer demonstrations, and technical selling activities that generate interest, overcome objections, and support new-business growth.
• Provide hands-on technical support during customer conversions to ensure correct product application, rapid adoption, and a positive experience with SURVENTIS branded products.
• Maintain visibility to prospecting activity, technical evaluations, conversion progress, and market feedback, and communicate clear next steps to the sales team.

Qualifications

• High school diploma or GED; an associate or bachelor's degree is preferred.
• Experience training or working hands-on with vehicle coatings materials.
• Demonstrated ability and motivation to prospect for new business, build relationships with potential customers, and support a consultative technical sales process.
• Ability to translate technical product and process knowledge into a clear business value proposition for customers and distribution partners.
• Solid understanding of manufacturing and production workflows, including the ability to identify opportunities for process improvement.
• Understanding of competitive products and tools and ability to effectively position SURVENTIS solutions against them.
• Strong communication skills, ability to ask strong discovery questions, deliver persuasive demonstrations, and follow through on commitments.
• Comfortable collaborating with sales teams and distribution partners to meet new-business and financial targets.
• Experience working with Microsoft Office tools; experience documenting prospect and opportunity activity in a CRM system (e.g., Salesforce) is preferred.

Pay

The competitive Pay Range for this role is $90,000 - $120,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.