Technical Service Specialist (Auto/Heavy Equipment)

Essential Job Duties And Responsibilities

• Answer inbound customer calls, respond to emails, or respond to request for service to diagnose and provide troubleshooting assistance to resolve product related issues.
• Utilize company databases, customer information, and collaborate with other departments to provide troubleshooting assistance.
• Record appropriate call details and actions in Customer Relations Management (CRM) system.
• Conduct follow-up calls to assigned customers to ensure support actions provided resolved related issues and elevate unresolved issues to service management team.
• Lead and review CRM information for the inside service team and yourself, providing guidance and answering questions from dealers, customers, and inside service regarding warranty policies and adjustments.
• Provide updated communications to dealers and customers concerning the status of repairs.
• Participate in diagnostic efforts at dealer locations with direction/assistance from Service Manager and/or TSS peer group.
• Educate customer and dealer personnel on new equipment startups.
• Identify potential mechanical, electrical, pneumatic, hydraulic, and/or other issues with existing equipment, document recommended changes, and submit for review to service manager and product service specialist.
• Learn new products/vehicles and become the Service Specialist for designated products.
• Visit and install units with dealers and customers, cross-train dealers and inside service.
• As assigned, participate in the 24-hour rotating support team and provide technical assistance or service after-hours and weekends.
• Provide input and review of technical data, parts bulletins, technical data sheets, and other training related materials, notifying customers as appropriate.
• Maintain accurate and timely records in CRM system to ensure necessary information is accurately recorded.
• Make necessary travel arrangements for field service visits and coordinate necessary equipment and parts needed to successfully complete assigned tasks.
• Perform other related duties, assignments, or special projects as needed.

Position Requirements

• Associates degree in Automotive repair preferred, bachelor’s degree a plus.
• ASE Master Truck Technician preferred.
• 5 years’ experience in vehicle/equipment service and repair with a combination of mechanical, electrical, controls, and hydraulics ideal.
• CDL license preferred; ability to obtain CDL license required.
• Combination of education and field experience will be considered.
• At least three (3) years diagnosis and repair experience in three (3) or more of the following systems: Mechanical, Electrical, Pneumatic, Hydraulic and Hydrostatic is required.
• Ability to read and interpret schematics and mechanical drawings.
• Demonstrated strong verbal and written communication skills.
• Ability to operate a variety of hand tools to assist in the repair process.
• Ability to travel up to 20% of the time.
• Proficiency in MS Office products (Outlook, Word, Excel, PowerPoint, etc.) and video photography.

Benefits Of Employment

• Annual bonus potential.
• Insurance (life, medical, dental, vision).
• Paid holidays, paid vacation.
• 401(k) with matching contributions.
• Tuition reimbursement.
• Safe and drug-free workplace.

About Us

• Sold and serviced through a network of more than 100 dealer locations worldwide.
• Elgin Sweeper products are the sweepers of choice for a variety of general street maintenance, special industrial, and airport applications.
• With more than 100 years of experience, Elgin Sweeper offers municipalities, contractors, and industries the most sweeper options in the country, using the latest sweeping technologies—mechanical, pure vacuum, regenerative air, alternative fuel, and waterless dust control.
• Elgin Sweeper is a subsidiary of Federal Signal Corporation’s Environmental Solutions Group.

Company Information

• Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live.
• Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial, and commercial customers.
• The Company is an equal opportunity employer.