Technical Service Specialist (Cold Side)

About the role

As the fastest‑growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town emphasizes safety as the first priority, along with core values such as unique enthusiasm, high integrity, courage to embrace change, and a sense of humor. The company has been recognized on the Inc. 5000 list for 15 consecutive years, the Crain’s Fast 50 list ten times, and voted a Chicago Tribune Top Workplace for the last four years by its Chicagoland team. Parts Town seeks passionate people with fresh ideas from diverse backgrounds who are ready to roll up their sleeves, go above and beyond, and have some fun while contributing to the team’s success.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

Requirements

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• High‑speed internet connection at home
• Available to work an 8‑hour shift Monday‑Friday between 7:00 AM‑7:00 PM CST / 8:00 AM‑8:00 PM EST, with flexibility as needed

Skills

• Strong written and verbal communication in English
• Proficiency with MS Word, Outlook and general computer use
• Troubleshooting and problem‑solving aptitude
• Ability to multitask in a fast‑paced, team‑oriented environment

Benefits