Technical Service Specialist

We are seeking an experienced, talented, and energetic Industry Technology Specialist within Oils & Fats Processing to join our Technical Service Team. To best support our customers, this role may be based either at our North America site in Franklinton, North Carolina or remotely from a home office located within the successful candidate's customer territory.

About the role

In this role, you will collaborate directly with customers to implement biotechnology solutions that improve operational efficiency, reduce costs, lower energy consumption, and support sustainability objectives. Working alongside fellow Industry Technology Specialists and Account Managers, you will play a critical role in understanding customer processes and business needs, delivering world-class technical service, and sharing valuable industry insights. You will have the opportunity to advance your expertise in emerging technologies, expand your professional network, and make a meaningful impact on both our customers and the broader organization.

Responsibilities

• Supporting and driving the implementation of new and established enzyme technologies across the Oils & Fats industry.
• Partnering with customers to understand processing challenges and identify opportunities for value creation.
• Delivering technical support and troubleshooting assistance at customer production facilities.
• Collaborating with research associates to design and execute experiments that support existing and future enzyme applications.
• Translating technical findings and data into meaningful customer value propositions.
• Providing technical training to customers and internal stakeholders.
• Sharing market and industry insights to support business growth and innovation.

Requirements

• Bachelor’s degree (or foreign equivalent) in Chemical Engineering, Biology, Biotechnology, Food Technology, or another relevant scientific discipline.
• Minimum of four years of experience in a similar technical, engineering, process, or industry-facing role.
• Strong ability to translate technical insights and data into customer-relevant value.
• Experience working with research or technical teams to support product development, experimentation, and knowledge generation.
• Excellent communication and stakeholder management skills.
• Strong customer focus and a willingness to engage directly with production facilities and operational teams.
• Demonstrated capability to deliver technical training and presentations.
• Fluency in written and spoken English.
• Ability and willingness to travel extensively throughout North America (30-50%).

Skills

The following qualifications are preferred but not required:

• Experience with enzyme applications within Oils & Fats Processing.
• Knowledge of edible oils, biodiesel, renewable diesel, HVO, or EIE processing.
• Operational or management experience within vegetable oil or biodiesel production facilities.
• Process engineering expertise related to industrial manufacturing operations.
• Passion for sustainable technologies and biotechnology-driven innovation.

Benefits

• 401(k) with up to a 9% company contribution
• Minimum of 3 weeks vacation plus 12 holidays and 2 weeks of wellness time
• Health, dental, vision, and life insurance
• Healthcare savings account with generous employer contribution
• Employee assistance program
• Parental leave
• Tuition reimbursement
• Benefits effective from day one

Pay

Expected pay range: $80,908-$131,639

Schedule

• Primary location: Franklinton, North Carolina OR remotely from a home office located within the successful candidate's customer territory.
• Customer-facing technical role with regular site visits and industry engagement.
• Travel requirement of approximately 30-50% across North America.
• Collaborative working environment with cross-functional interaction among Technical Service, Sales, Marketing, and Research teams.